**Experienced Customer Support Associate I - Part Time - Fintech Customer Service Representative**

At blithequark, we're on a mission to provide quality financial solutions for people whose needs go unmet by traditional institutions. As a fintech company, we're dedicated to serving individuals with complex needs and those who care for them. We're proud to be a part of our customers' lives, making a profound impact on their financial well-being. We're seeking an experienced Customer Support Associate I to join our team. As a key member of our Customer Support team, you'll be the first point of contact for our cardholders, providing warm, professional customer service over the phone. If you're passionate about helping people, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply! **About the Role** As a Customer Support Associate I, you'll be responsible for: * Providing exceptional support to our customers over the phone, addressing their inquiries, and resolving their concerns in a timely and professional manner. * Learning and embodying the "True Link Voice" - our unique way of communicating with customers, which prioritizes empathy, patience, and understanding. * Being a detective and a problem solver who helps guide our customers to the best possible solution, navigating our product and services to meet their unique financial needs. * Sharing customer feedback and experiences with the team, helping us to continuously improve our services and products. * Proudly representing blithequark, known for providing top-notch customer support, and embodying our values of respect, dignity, and compassion. **What We're Looking For** * A strong communicator with excellent verbal communication skills, a patient, kind, and empathetic listener who is eager to understand where people are coming from and help them as much as possible. * Resilient and energized by the opportunity to speak with customers over the phone for the majority of your day, with an average of 11 to 13 calls per hour. * A high degree of personal responsibility and ownership in helping customers, with a punctual, trustworthy, and reliable approach to providing the best possible customer support. * Previous professional experience working in customer service, and/or personal or professional experience working with people with disabilities, vulnerable older adults, or people in recovery from addiction is a plus. * Ambitious and oriented to learning, with a strong desire to learn and navigate new tech platforms, systems, and processes, and a willingness to improve your skills based on feedback. * Familiar with technology, with a strong understanding of how to use a Mac computer, external monitors, and computer accessories to efficiently help our customers, and a reliable internet connection that can support working from home. **Why You'll Love Us** * We're a mission-driven organization that truly cares about each other and the people we serve, with a unique blend of the energy and passion of a startup, the professionalism of a financial services firm, and the compassion of a company that prioritizes people. * With fifty million Americans in our addressable market, we're catering to a vast and diverse group of people who need our products and services across the country, and we have the potential to reach many more. * Our customers are not only grateful for our services but are the absolute best, and we have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. * We treat one another like we treat our customers: with respect and dignity, and we welcome and recruit team members of all backgrounds and identities. * We offer competitive wages, paid sick leave, and the option to take company holidays off, as well as a fun and inclusive work environment that values diversity, equity, and inclusion. * We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. **What We Offer** * Competitive wages and benefits package * Paid sick leave and company holidays off * Opportunity to work from home with a reliable internet connection * Access to cutting-edge technology and tools to support your work * Ongoing training and development opportunities to improve your skills and knowledge * A fun and inclusive work environment that values diversity, equity, and inclusion * The opportunity to make a real impact in people's lives and be part of a mission-driven organization **How to Apply** If you're a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people's lives, we invite you to apply to join our team. Please apply directly here on our website for us to consider your candidacy. We will only be reviewing applications submitted to our website. When you apply, please complete all questions on the application to be considered. Apply Job! **Work Schedule Options** We offer two work schedule options: * A set 24-hour per week schedule * A set 25-hour per week schedule Both options include a variety of start times and days, with the flexibility to work from home and choose your own schedule. Please indicate in our application questions which of these two options you'd prefer, as well as your preferred days worked and preferred start time. **Remote Work Opportunity** This is a remote position, and you are welcome to work from anywhere in the US. We provide the necessary tools and technology to support your work, and you'll have the flexibility to work from home and choose your own schedule. **Join Our Team** If you're passionate about helping people, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply to join our team. We're a mission-driven organization that truly cares about each other and the people we serve, and we're looking for talented individuals who share our values and passion for making a difference in people's lives. Apply for this job