**Experienced Work From Home Customer Service Coordinator - CX Solutions**

Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's Customer Service team as a Work From Home Customer Service Coordinator - CX Solutions. As a key member of our team, you will play a vital role in providing top-notch customer experiences that exceed our customers' expectations. **About blithequark** At blithequark, we're more than just a company - we're a community of passionate individuals who are dedicated to making a positive impact on our customers' lives. We believe that everyone deserves to be treated with respect, empathy, and kindness, and we strive to create a workplace culture that reflects these values. Our team is made up of talented professionals from diverse backgrounds and industries, and we're committed to fostering a culture of inclusivity, creativity, and innovation. **Your Role in Our Customer Service Team** As a Work From Home Customer Service Coordinator - CX Solutions, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will be the primary point of contact for customers, responding to their inquiries, resolving issues, and providing solutions that meet their needs. Your expertise will be essential in building strong relationships with our customers, understanding their concerns, and delivering personalized solutions that exceed their expectations. **Key Responsibilities:** * Provide exceptional customer service via phone, email, and chat, responding to customer inquiries and resolving issues in a timely and professional manner * Build strong relationships with customers, understanding their needs and delivering personalized solutions that meet their expectations * Collaborate with internal teams to resolve complex customer issues and provide solutions that meet customer needs * Stay up-to-date on product and service offerings, as well as industry trends and best practices, to provide informed and accurate information to customers * Participate in ongoing training and development programs to enhance skills and knowledge * Meet or exceed performance metrics and targets, including customer satisfaction, first-call resolution, and average handle time **Essential Qualifications:** * High school diploma or equivalent certification * At least 2 years of customer service or call center experience * At least 1 year of Google Suite or Microsoft Office experience * Strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions * Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork **Preferred Qualifications:** * At least 3 years of customer service or call center experience * At least 6 months of experience in the financial industry * Experience with CRM software and other customer service tools * Strong knowledge of financial products and services, with the ability to provide informed and accurate information to customers **Work From Home Technology Requirements:** * Secure home office environment that is free from background noise and distractions * Reliable private internet connection that is not supplied via cellular data or hotspot * A private network that is password protected, with ownership or line of sight to every device on the network * Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) * Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions * ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred **Work From Home Location Requirements:** * This role is 100% work from home * We are unable to consider applicants who do not meet the required blithequark Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories * Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California **Compensation and Benefits:** * $21 per hour * Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being * Learn more at the blithequark Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level **Why Join blithequark?** * Opportunity to work from home and enjoy a better work-life balance * Comprehensive benefits package that supports your total well-being * Collaborative and dynamic work environment that fosters creativity and innovation * Opportunity to work with a diverse team of talented professionals from various backgrounds and industries * Ongoing training and development programs to enhance skills and knowledge * Competitive compensation and benefits package **How to Apply:** If you're a motivated and customer-focused professional who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that outlines your experience and qualifications. We look forward to hearing from you! **Equal Opportunity Employer:** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. **Accommodation:** If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact blithequark Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@blithequark.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. **Technical Support:** For technical support or questions about blithequark's recruiting process, please send an email to Careers@blithequark.com **Disclaimer:** blithequark does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Apply for this job