**Experienced Full Stack Customer Support Manager – Social Media and Direct Channel Strategy**

Are you a customer support expert with a passion for social media and direct channel strategy? Do you have a knack for driving engagement and delivering exceptional customer experiences? Look no further! blithequark is seeking an experienced Full Stack Customer Support Manager to join our team and help us make magic happen. **About blithequark** blithequark is a global leader in the entertainment and media industry, with a rich history of creating unforgettable stories and experiences for audiences around the world. From our iconic theme parks and resorts to our award-winning films and television shows, we're dedicated to making a difference in the lives of our guests and customers. As a Full Stack Customer Support Manager, you'll be part of a team that's passionate about delivering exceptional customer experiences and driving business growth through innovative strategies and technologies. **Job Summary** As a Full Stack Customer Support Manager, you'll be responsible for driving the daily administration and execution of direct channel campaigns, working closely with cross-functional teams to develop and implement effective customer engagement strategies. You'll be a subject matter expert in the tools and data used by our team, providing training and support to colleagues and stakeholders. If you're a customer support expert with a passion for social media and direct channel strategy, we want to hear from you! **Key Responsibilities** * Drive the daily administration and execution of direct channel campaigns, including campaign setup, testing, and deployment * Collaborate with cross-functional teams to develop and implement effective customer engagement strategies, including social media and email marketing campaigns * Provide training and support to colleagues and stakeholders on the tools and data used by our team, including Adobe Campaign Classic and Adobe Campaign Standard * Lead partner meetings and discussions related to campaign activations for your lines of business * Work closely with the DCS&A Partner Director to develop and implement direct channel strategies and tactics * Perform QA of campaigns as needed, ensuring they run smoothly and educating stakeholders on any issues * Investigate and resolve issues related to campaign execution and customer engagement * Foster extensive documentation in our team's tools and processes to support onboarding and training * Participate in and lead special projects beyond campaign activation **Essential Qualifications** * 2+ years of direct experience in SQL analyzing large datasets, performing queries, joining data, investigating data issues, and approving audience segmentation * Experience interpreting technical details and data insights into compelling stories and campaign concepts for non-technical marketing partners, driving strategy through clear communication * 5+ years of direct experience in campaign list selection cycles and mission sending capabilities * Demonstrated knowledge and understanding of complex data conditions, data set philosophy, structures, and querying * Experience collaborating across organizational groups and showcasing exceptional interpersonal skills, including influence, negotiation, and critical thinking * Experience working with large organizations and navigating ambiguity while maintaining clear independent direction * Ability to convey technical concepts to colleagues in a non-technical manner * Ability to work independently, investigate, and find efficiencies that can be applied across the team * Initiative to train and support more junior colleagues * Vital attitude that enables you to apply relevant direct channel strategies to all your work * Intense attention to detail with strong Customer Acceptance Testing and quality assurance inclination * Experience with Adobe Campaign Classic and Adobe Campaign Standard * Experience building complex marketing streams using multiple direct channels * Direct experience in Javascript, HTML, and CSS to conclude campaign sending of messages **Preferred Qualifications** * Bachelor's degree in a relevant field, such as marketing, communications, or computer science * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong understanding of social media platforms and their role in customer engagement * Experience with data analysis and reporting tools, such as Google Analytics or Tableau * Certification in a relevant area, such as marketing automation or customer experience **What We Offer** * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technologies and tools * Flexible work arrangements, including remote work options * Comprehensive training and onboarding program * Opportunities for career advancement and leadership development **How to Apply** If you're a customer support expert with a passion for social media and direct channel strategy, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. We are proud to be an inclusive and supportive employer, and we look forward to hearing from you! Apply for this job