**Customer Care/Social Media Manager – Delivering Exceptional Experiences at blithequark**

Are you a people person with a passion for creating memorable interactions? Do you thrive in fast-paced environments where no two days are the same? If so, we're excited to introduce you to a unique opportunity to join blithequark as a Customer Care/Social Media Manager. As a key member of our team, you'll be responsible for crafting exceptional customer experiences, driving sales growth, and amplifying our brand's online presence. **About blithequark** At blithequark, we're dedicated to redefining the concrete repair industry by providing top-notch services and building strong relationships with our customers. Our mission-driven culture is built on respect, trust, and a commitment to excellence. We believe that our employees are the backbone of our success, and we invest in their growth and development through training, benefits, and career advancement opportunities. **Benefits of Joining blithequark** As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * Simple IRA (3% Match) - Eligible after 1 year of employment * Health insurance benefits, with up to 50% of the Silver plan's value for the employee * AFLAC Supplemental Insurance Offerings * 80 hours of ETO accrued over a year, available for use after 90 days of employment **Key Responsibilities** As a Customer Care/Social Media Manager at blithequark, you'll be responsible for: ### Appointment Coordination * Schedule and reschedule sales appointments via inbound and outbound calls * Maximize efficiency in booking and route planning for our sales team * Rescue cancellations with professionalism and confidence * Engage with prospects via social media to drive appointments ### Communication & Customer Support * Provide timely and accurate responses to customer inquiries * Maintain detailed records and ensure smooth hand-offs between teams * Embody the voice of the brand in every interaction ### Marketing & Asset Development * Assist in creating and editing content for online and offline marketing materials * Help manage applications for company awards and recognition opportunities ### Social Media Management * Create and manage a content calendar for multiple platforms * Monitor and respond to comments and messages * Analyze social engagement and recommend improvements ### Internal Communications * Keep internal teams updated on marketing programs and customer feedback **Qualifications** To succeed in this role, you'll need: * Knowledge of customer service principles and practices * Strong communication skills, both verbal and written * Proficiency in using office software and comfort with CRM tools * Accurate data entry and strong attention to detail * Ability to stay focused in a desk-based, screen-heavy role * Ability to prioritize tasks and adapt to changing priorities * Positive, team-first attitude with a high level of professionalism * Must be fluent in English and authorized to work in the U.S. * Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms **Traits We Look For** We're seeking a team player who embodies the following traits: * Coachable and open to learning * Positive attitude and resilience * Integrity and accountability * Strong customer focus * Team-oriented with a drive to win **Schedule & Work Location** * Full-Time * Monday to Friday * Some flexibility based on workload and events * On-site at our Goochland, VA office **Equal Opportunity** We're an equal opportunity employer and proud of the diverse team we're building. At blithequark, you'll be respected, supported, and given every chance to grow-regardless of your background. **Apply Now** If you're ready to join a dynamic team and make a lasting impact, apply now to become the trusted voice behind a company that's redefining concrete repair-one customer at a time. ```html

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