**Experienced Application Supervisor – Learning & Development at blithequark**

Are you a seasoned professional with a passion for learning and development? Do you have a knack for creating engaging and effective training programs that drive results? If so, we want to hear from you! blithequark is seeking an experienced Application Supervisor to join our Latham CS Mastering & Improvement (L&D) team in Alphaville. **About blithequark** At blithequark, we're shaping the destiny of worldwide entertainment by providing a better way to watch. Our customers rely on us for exceptional interactions, and that's where our international customer service (CS) team comes in. Our goal is excellence, simplicity, and getting our customers back to streaming. We're a dynamic and innovative company that's always pushing the boundaries of what's possible. **The Role** As an Application Supervisor, you'll play a critical role in supporting the learning needs of our outsourced call centers that make up our CS Operations Latham. You'll be a strong partner to both our Latham team and our global CS learning and development team. Your primary responsibilities will include: * Program management: Outline, document, and maintain the scope of all local L&D tasks. Create, manage, and maintain task plans. Develop a trusting partnership with outsourced call center partners in the region and be a valuable point of contact for all trainers in these outsourced facilities, responsible for successful training rollouts and launches. * Learning content development/educational design: Using a variety of inputs, perform gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps. * Facilitation: Provide learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer programs for call center trainers. Educate and develop call center leaders to co-facilitate the delivery of learning materials. * Stakeholder management: Build and foster strong partnerships with regional CS colleagues at blithequark and be an effective voice of the local L&D team. Be an active partner to the global CS business by participating in learning opportunities, priorities, and impact. Collaborate with other business leaders and transform operational opportunities into L&D opportunities. **What You'll Need** * 3+ years of experience designing soft skills and tool-based learning solutions, including onboarding programs focused across a range of levels, call center agents, senior call center representatives, rising leaders, and senior leader audiences. * Experience designing and facilitating learning services that range from a 15-minute learning to multi-week classroom programs. * Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable. * Strong facilitation experience in various teacher-led programs for various audiences and training skills. * Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be attentive to detail. * Ability to work in a fast-paced, outcomes-oriented, data-driven environment. * High degree of independence and ability to work and manage your own time efficiently. * Bachelor's degree in instructional design or a related field, Master's degree a plus. * Fluent in Portuguese and English. Spanish is a plus. * Experience working in a cross-cultural global environment is a plus. * Experience with content/knowledge management is a plus. * Experience designing education curriculum for service, retail, or call center managers/leaders is a plus. * Experience with innovative facilitation tools is a plus. **What We Offer** * Competitive salary: $25 to $35/hour * Opportunity to work with a dynamic and innovative company that's always pushing the boundaries of what's possible * Collaborative and supportive team environment * Opportunities for career growth and professional development * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and experienced professional with a passion for learning and development, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About the Interview Process** Our interview process typically consists of a series of common questions that help us assess your qualifications and fit for the role. Here are some common interview questions, along with suggested answers: * Tell me about yourself. + Solution: Offer a brief summary of your professional background, skills, and experiences. Focus on relevant information and your enthusiasm for the role. * Why do you want to work for this company? + Solution: Discuss the company's values, mission, or reputation that align with your career goals. Mention specific aspects of the company that attracted you. * What is your greatest strength? + Solution: Highlight a relevant strength, such as problem-solving, leadership, or a technical skill. Support your answer with an example. * What's your greatest weakness? + Solution: Discuss a weakness, but emphasize how you're working to improve it. For example, "I'm working on improving my time management skills." * Tell me about a challenging scenario you've faced at work and how you handled it. + Solution: Use the STAR approach (situation, task, action, result) to provide a detailed answer, showcasing your problem-solving skills. * Why should we hire you for this position? + Solution: Highlight your relevant qualifications, experiences, and how they make you the best fit for the role. Mention your enthusiasm for the company and the position. * Where do you see yourself in 5 years? + Solution: Share your career aspirations and how they align with the company's growth. This demonstrates long-term commitment. * What do you know about our products/services? + Solution: Research the company's services and mention specific products or services. Explain how you believe they benefit customers. * How do you handle working under stress? + Solution: Describe your ability to remain calm, prioritize tasks, and communicate effectively in high-stress conditions. Provide an example. * Tell me about a time you worked in a team. + Solution: Describe a successful team challenge. Emphasize your collaboration, communication, and problem-solving skills. * What's your preferred work style or work environment? + Solution: Share your preferences, but be adaptable. Mention that you can work effectively in various settings. * Do you have any questions for us? + Solution: Always have questions prepared. Ask about the company's culture, team dynamics, expectations, or upcoming initiatives. This demonstrates your interest. We look forward to hearing from you! Apply for this job