Experienced Customer Relationship Specialist for Seasonal Support – Remote Opportunity with blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and fostering meaningful relationships with our clients. As a leader in our industry, we are committed to providing top-notch services that exceed our customers' expectations. Our team is dedicated to creating a supportive and inclusive environment where everyone can thrive. If you are a customer-focused individual with a passion for building strong relationships, we invite you to join our team as a Customer Relationship Specialist for seasonal support.

Job Overview

In this role, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their concerns in a timely and professional manner. You will specialize in one business line of blithequark, supporting either our full-service child care, Back-Up Care Advantage, College Coach, or EdAssist divisions. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service and support.

Key Responsibilities

• Handle incoming calls for one or more lines of business, including taking reservations, scheduling appointments, or researching the status of customers' education needs.
• Perform outgoing calls for one or more lines of business, including confirming reservations, scheduling appointments, or sharing research results with customers.
• Educate customers on blithequark's services, programs, policies, and procedures, and help them understand any client-specific processes, documentation, and timelines.
• Respond to customer inquiries, assessing their childcare needs and promoting blithequark's offers.
• Complete the reservation process, place outgoing calls to customers and providers, check service availability, and open/resolve cases as needed.
• Establish and maintain relationships with internal and external network providers.
• Assist customers on the phone, chat, and/or through email communication by troubleshooting, researching, and resolving their immediate needs.
• Provide follow-up communication and/or update expectations with customers in accordance with agreed-upon timeframes.
• Manage assigned daily work queues by making outbound calls, chats, and/or emails in a timely manner as identified by service level standards.
• Meet and/or exceed defined performance standards.
• Assist escalated customers when appropriate.
• Sustain the highest level of customer experience and professionalism through all interactions.

Essential Qualifications

• High school diploma or equivalent; Associate's degree preferred.
• Minimum 1 year of customer service, help-desk, and/or comprehensive call center knowledge.
• Outstanding customer service and soft sales skills.
• Excellent written and verbal communication skills with the ability to document content of phone conversations accurately.
• Exceptional organizational and time management skills, in addition to the ability to work closely with other team members and departments.
• Typing proficiencies of 35 wpm and above-average data entry skills required.
• Proficient in basic Microsoft Office applications (must know Outlook and Word at a minimum).
• Ability and willingness to learn and gain proficiency in new software systems.
• Ability to determine the needs of the caller and obtain necessary information without following a scripted process.

Preferred Qualifications

• Exposure to Higher Education is valuable.
• Bilingual skills (Spanish) are preferred.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Relationship Specialist, you will have access to training and development programs that will help you build your skills and advance your career. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our work environment is collaborative, inclusive, and supportive. We believe in fostering a culture that values diversity, equity, and inclusion, and we are committed to creating a workplace where everyone can thrive. As a member of our team, you will be part of a dynamic and innovative organization that is dedicated to making a positive impact in the lives of our customers and employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a hourly rate of $18.00 - $20.50 per hour, as well as a range of benefits, including medical, dental, and vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, and tuition reimbursement. We also offer a range of perks and benefits that are designed to support your well-being and career growth.

Conclusion

If you are a customer-focused individual with a passion for building strong relationships, we invite you to join our team as a Customer Relationship Specialist for seasonal support. This is a unique opportunity to work with a talented team of professionals who are dedicated to delivering exceptional customer experiences. Apply today to explore the possibilities and take the first step towards a rewarding and challenging career with blithequark.