Experienced Customer Support Specialist – Remote, Part-Time Evening & Weekend Coverage for Innovative Healthcare Technology Solutions

Introduction to blithequark

At blithequark, we are pioneers in the healthcare technology sector, dedicated to enhancing operational efficiency and patient care through our cutting-edge scheduling solutions. Our software is trusted by hospitals and medical centers across the USA, supporting the vital work of medical professionals. As a key player in this mission, our Customer Support team ensures that our technology performs at its best, providing seamless support to our clients. We are now seeking a dedicated and skilled Customer Support Specialist to join our team, offering exceptional service to our clients during evening and weekend hours.

About the Role

This is a unique opportunity to work in a remote, part-time capacity, focusing on evening and weekend coverage to ensure our customers receive outstanding support during off-peak hours. As a Customer Support Specialist at blithequark, you will be the frontline of our customer experience, responding to support requests via email and phone, and resolving technical issues to keep our clients up and running. Your expertise and passion for delivering fast, thoughtful, and reliable service will be invaluable in this role.

Key Responsibilities

• Provide professional, empathetic, and solution-oriented support to healthcare professionals using blithequark’s scheduling software, ensuring a positive customer experience.
• Respond promptly to customer inquiries via email (ticket system) and phone, addressing their concerns and resolving issues efficiently.
• Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary, ensuring minimal downtime for our clients.
• Learn and maintain a strong understanding of our product offerings and updates, staying up-to-date with the latest developments in our software.
• Document support issues and resolutions accurately in our CRM/ticketing system, contributing to our knowledge base and process improvements.
• Collaborate with the internal team to relay customer feedback and identify improvements, driving continuous enhancement of our products and services.

Ideal Candidate Qualifications

To excel in this role, you should be tech-savvy and eager to learn new software tools, with excellent written and verbal communication skills (English - native or bilingual). You should be calm, patient, and resourceful, especially when customers are facing technical challenges. Prior experience in customer support, helpdesk, or SaaS environments is preferred, and familiarity with the healthcare industry or hospital operations is a plus. The ability to work independently and manage time efficiently during evening and weekend shifts is essential.

Essential Skills and Competencies

• Strong technical aptitude and willingness to learn new software and systems.
• Excellent communication and interpersonal skills, with the ability to empathize with customers and provide personalized support.
• Proven problem-solving skills, with the ability to troubleshoot and resolve technical issues efficiently.
• Ability to work independently in a remote environment, with minimal supervision, and manage time effectively.
• Strong organizational and documentation skills, with attention to detail and accuracy.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Specialist, you will have the opportunity to expand your technical and customer-facing skills in a healthcare-focused SaaS company. You will be part of a supportive and mission-driven team culture, with access to training and resources to enhance your expertise and stay up-to-date with industry trends.

Work Environment and Company Culture

blithequark offers a fully remote work environment, providing the flexibility and autonomy to work from anywhere. Our team culture is built on values of empathy, innovation, and excellence, with a strong focus on customer satisfaction and continuous improvement. We believe in fostering a positive and inclusive work environment, where everyone feels valued, supported, and empowered to contribute their best work.

Compensation, Perks, and Benefits

We offer competitive hourly compensation, based on experience, as well as a range of perks and benefits, including:

• Flexible, remote work arrangements, with the ability to work from anywhere.
• Opportunities for professional growth and development, with access to training and resources.
• A supportive and mission-driven team culture, with a strong focus on customer satisfaction and continuous improvement.
• Recognition and rewards for outstanding performance and contributions to the team.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and a keen interest in healthcare technology, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you will be part of a dynamic team, dedicated to making a positive impact on the healthcare industry. Join us in our mission to enhance operational efficiency and patient care, and take the first step towards a rewarding and challenging career in customer support.