Experienced Remote Pharmacy Customer Service Representative – Delivering Exceptional Patient Support and Pharmacy Benefits Guidance

Welcome to blithequark

At blithequark, we are passionate about making a positive impact in the lives of our customers, and we are currently seeking a highly skilled and compassionate Remote Pharmacy Customer Service Representative to join our team. As a customer-focused organization, we believe in providing exceptional support and guidance to our patients, pharmacies, and doctor offices, and we are looking for a talented individual to help us achieve this mission.

About the Role

As a Remote Pharmacy Customer Service Representative at blithequark, you will have the opportunity to work from the comfort of your own home, fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. You will be responsible for providing exceptional customer service, resolving issues, and ensuring that our customers receive the support they need. Our virtual paid training program will equip you with the skills and knowledge necessary to excel in this role, and our competitive hourly pay rate of $14/hr reflects our commitment to valuing our employees' hard work and dedication.

Our Mission

At blithequark, our mission is to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients. We believe in fostering a culture of excellence, innovation, and fun, and we are committed to making a positive impact in the lives of our customers and employees. Our values include:

• Furthering your education and earning a college degree through our blithequark University program
• Providing free access to personal and professional support through our care coaches program
• Offering medical, dental, vision, and life & accident insurance for full-time employees
• Paying competitive wages and providing opportunities to earn additional income through incentives
• Providing paid time off, paid training, and employee discounts
• Leading by example to ensure our amazing team members and supervisors embrace and live the blithequark mission and values
• Ensuring all team members have Fun@Work!

Key Responsibilities

As a Remote Pharmacy Customer Service Representative at blithequark, your key responsibilities will include:

• Answering incoming calls and assisting customers, pharmacies, and doctor offices
• Researching information in databases to resolve customer service issues
• Maintaining composure in escalated situations
• Operating accurately and efficiently in a fast-paced environment
• Handling multiple responsibilities at one time
• Attending virtual paid training sessions and maintaining 100% attendance during training

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• At least 1 year of call center experience required
• At least 1 year of work-at-home experience required
• Self-motivation and the ability to work independently and adhere to assigned schedules with minimal assistance
• Excellent verbal, written, and listening skills
• A professional and articulate voice
• The ability to multi-task in several computer applications at once while holding a conversation with a customer
• Enjoyment of working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Computer savviness and the ability to resolve minor technical issues with minimal assistance
• Basic math skills required
• The ability to problem-solve
• At least 18 years of age or older
• High School Diploma or GED

Preferred Qualifications

While not essential, the following preferred qualifications will be highly valued:

• Previous experience in a pharmacy or healthcare setting
• Knowledge of pharmacy benefits and patient support services
• Experience with customer relationship management (CRM) software
• Certification in customer service or a related field

Work-at-Home Requirements

To work from home as a Remote Pharmacy Customer Service Representative at blithequark, you will need to meet the following technical requirements:

• A desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
• Operating system – Windows 10 or newer
• Webcam – Video available
• The computer must have at least 4GB of RAM and a Processor speed – i3 4th generation or better
• High-speed Internet via wired Ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
• Upload speed of 3Mbps; Download speed of 10 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
• All hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device
• 2nd computer monitor or 1 monitor 32" or larger (TV's are compatible)

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Remote Pharmacy Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Virtual paid training sessions
• On-the-job training and coaching
• Opportunities for career advancement and professional growth
• Access to our blithequark University program, which offers a range of courses and certifications to help you develop your skills and knowledge

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a Remote Pharmacy Customer Service Representative, you will be part of a dynamic and talented team of professionals who are passionate about delivering exceptional customer service. Our company culture is built on values of excellence, innovation, and fun, and we are committed to making a positive impact in the lives of our customers and employees.

Compensation, Perks, and Benefits

As a Remote Pharmacy Customer Service Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly pay rate of $14/hr
• Opportunities to earn additional income through incentives
• Medical, dental, vision, and life & accident insurance for full-time employees
• Paid time off and paid training
• Employee discounts and access to our blithequark University program

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for the Remote Pharmacy Customer Service Representative role at blithequark. With our virtual paid training program, competitive hourly pay rate, and range of benefits and perks, this is an exciting opportunity to join a dynamic and talented team of professionals who are making a positive impact in the lives of our customers. Apply now to take the first step in your career with blithequark!