**Experienced Full Stack Customer Support Associate – Bilingual (Starlink) at blithequark**

Are you a customer-centric problem solver with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams to drive business growth? If so, we're excited to introduce you to an extraordinary opportunity to join blithequark's Starlink Customer Support team as a bilingual Customer Support Associate. **About blithequark** blithequark is a pioneering company that's revolutionizing the way we connect with the world. Our mission is to make humanity a multi-planetary species by developing innovative technologies that enable seamless communication, exploration, and discovery. As a key player in the space industry, we're committed to pushing the boundaries of what's possible and creating a brighter future for all. **About Starlink** Starlink is blithequark's revolutionary satellite constellation that's set to deliver low-latency broadband internet worldwide. As a Customer Support Associate on our Starlink team, you'll be at the forefront of this exciting initiative, working closely with customers to ensure they have an exceptional experience with our cutting-edge technology. **Job Summary** We're seeking an experienced Customer Support Associate who's fluent in multiple languages to join our Starlink team. As a key member of our support team, you'll be responsible for triaging, troubleshooting, and resolving customer issues across multiple channels. You'll work closely with internal teams to create and improve troubleshooting workflows, resolve root-cause issues, and develop internal knowledge base and help center collateral. **Responsibilities** * Triage and resolve customer issues across multiple channels (digital, voice, etc.) * Provide technical support to customers using hardware, software, and network expertise * Surface product, process, and training issues by pairing quantitative and qualitative methods * Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues * Create and maintain an internal knowledge base and help center collateral * Develop and implement effective support interventions to improve customer experience **Basic Qualifications** * High school diploma or equivalency certificate * 1+ years of experience in a front-line customer support role * Fluency in English and one of the following languages: Arabic, Azerbaijani, Croatian, Czech, Dutch, French, Georgian, German, Greek, Hebrew, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Swahili, Tagalog, Turkish, and/or Ukrainian **Preferred Skills and Experience** * Excellent problem-solving and sleuthing skills * Excellent written and verbal communication skills * Excellent empathy, active listening, and resiliency skills * Strong attention to detail and time management skills * Willingness and ability to flex weekend and night shift hours as needed * Experience in a training, learning and development, analytics, service design, vendor management, or content management role * Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment * Technical aptitude – experience with networking, hardware troubleshooting, software development, etc. **Additional Requirements** * Must be available to work scheduled shifts, including holidays * Must be available to work overtime hours and/or weekends as needed * This is not a remote position and will require relocation if not already local to the Hawthorne, CA area * After 1 week of classroom training, must be available to work 10 hours a day on one of the following shifts: + Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST **Compensation and Benefits** * Pay range: Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour * Comprehensive medical, vision, and dental coverage * Access to a 401(k) retirement plan * Short and long-term disability insurance * Life insurance * Paid parental leave * Various other discounts and perks **ITAR Requirements** * To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. 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