**Experienced Full Stack Customer Support Associate – Bilingual Portuguese (Starlink) at blithequark**

Are you a customer-centric problem solver with a passion for delivering exceptional support experiences? Do you have a flair for languages and a knack for troubleshooting complex issues? If so, we invite you to join our dynamic team at blithequark as an Experienced Full Stack Customer Support Associate – Bilingual Portuguese (Starlink). As a key member of our Starlink Customer Support team, you will be the face of our revolutionary satellite constellation, ensuring our customers have an exceptional overall experience. **About blithequark** blithequark is a pioneering company that is redefining the future of space technology. Founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not, blithequark is actively developing the technologies to make this possible. Our ultimate goal is to enable human life on Mars, and we're looking for talented individuals like you to join our mission. **The Role** As an Experienced Full Stack Customer Support Associate – Bilingual Portuguese (Starlink), you will be responsible for triaging, troubleshooting, and resolving customer issues across multiple channels (digital, voice, etc.). You will be a relentless internal advocate for the customer within blithequark, providing technical support to customers using hardware, software, and network expertise. You will also surface product, process, and training issues by pairing quantitative and qualitative methods, and be the voice of the customer in the language of the business. **Key Responsibilities:** * Triage and resolve customer issues across multiple channels (digital, voice, etc.) * Provide technical support to customers using hardware, software, and network expertise * Surface product, process, and training issues by pairing quantitative and qualitative methods * Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues * Create and maintain an internal knowledge base and help center collateral **Essential Qualifications:** * High school diploma or equivalency certificate * 1+ years of experience in a front-line customer support role * Fluent in English and Portuguese **Preferred Skills and Experience:** * Excellent problem-solving and sleuthing skills * Excellent written and verbal communication skills * Excellent empathy, active listening, and resiliency skills * Strong attention to detail and time management skills * Willingness and ability to flex weekend and night shift hours as needed to support our growth * Experience in a training, learning and development, analytics, service design, vendor management, or content management role * Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment * Technical aptitude – experience with networking, hardware troubleshooting, software development, etc. **Additional Requirements:** * Must be available to work scheduled shifts, including holidays * Must be available to work overtime hours and/or weekends as needed * This is not a remote position and will require relocation if not already local to the Hawthorne, CA area * After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts: + Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST **Compensation and Benefits:** * Pay range: Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour * Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience * Base salary is just one part of your total rewards package at blithequark. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan * You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks * You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year **ITAR Requirements:** * To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to hearing from you! Apply for this job