Experienced Remote Customer Care Advisor – Delivering Exceptional Service and Support in a Dynamic Insurance Environment

Introduction to blithequark

At blithequark, we pride ourselves on being a leading provider of insurance and supplemental benefits, dedicated to delivering exceptional service and transparent, integrity-driven solutions to our clients. With a rich history spanning over 68 years, we have established ourselves as a trusted name in the financial services industry, proudly serving over 40,000 labor unions and a growing membership of more than 5 million individuals. Our commitment to excellence has earned us an A+ Superior Rating from AM Best for financial strength, making us a top choice for insurance professionals.

Job Overview

We are currently seeking motivated, service-oriented individuals with strong communication skills to join our team as a Remote Customer Care Advisor. As a key member of our team, you will play a vital role in providing lifelong protection to our clients, ensuring their security and peace of mind. If you are passionate about delivering exceptional customer service and have a strong desire to succeed in a dynamic insurance environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner, providing timely and effective solutions to client inquiries and concerns.
• Schedule appointments with clients who have requested our benefits, ensuring seamless communication and follow-up.
• Conduct virtual presentations via Zoom to explain insurance products and benefits, leveraging your excellent communication skills to educate and engage clients.
• Assist new and existing clients with policy selection and additional coverage, providing personalized support and guidance to meet their unique needs.
• Complete applications and ensure underwriting requirements are met, maintaining accurate records and adhering to company policies and procedures.
• Track and report daily activity and sales metrics, utilizing data to inform your sales strategy and drive results.
• Participate in optional training sessions to enhance your skills and product knowledge, staying up-to-date on industry developments and best practices.

What We Offer

• Flexible work schedule with remote work options, providing you with the autonomy to manage your time effectively and maintain a healthy work-life balance.
• Comprehensive training program, designed to equip you with the knowledge and skills necessary to succeed in your role and advance your career.
• Weekly pay, ensuring you receive timely compensation for your hard work and dedication.
• Benefits available after three months, including access to exclusive annual incentive trips to top destinations (previous trips include Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas).

Minimum Qualifications

• Excellent communication and time management skills, with the ability to work effectively in a fast-paced environment.
• Must be 18 years or older, with a high school diploma required (higher education preferred but not mandatory).
• Customer service or sales experience is a plus, but not required, as we provide comprehensive training to ensure your success.

Essential Skills and Competencies

• Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
• Excellent problem-solving and analytical skills, with the ability to think critically and outside the box.
• Ability to work independently and as part of a team, with a strong sense of accountability and responsibility.
• Proficiency in technology and software applications, including Zoom, CRM systems, and other tools used in the insurance industry.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for advancement and professional development. As a Remote Customer Care Advisor, you will have access to ongoing training and support, as well as opportunities to specialize in specific areas of the insurance industry. Our comprehensive training program is designed to equip you with the knowledge and skills necessary to succeed in your role and advance your career, with a focus on:

• Product knowledge and industry developments
• Sales and customer service skills
• Leadership and management training
• Specialized training in areas such as underwriting, claims, and policy administration

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and mutual respect. Our company culture is built on a foundation of integrity, transparency, and excellence, with a commitment to delivering exceptional service to our clients and making a positive impact in our communities. As a Remote Customer Care Advisor, you will be part of a dynamic and diverse team, with opportunities to connect with colleagues and participate in company-wide initiatives and events.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a focus on rewarding our employees for their hard work and dedication. In addition to weekly pay and benefits, you will also have access to exclusive perks and incentives, including:

• Flexible work schedule and remote work options
• Comprehensive training program
• Opportunities for advancement and professional development
• Exclusive annual incentive trips to top destinations
• Access to cutting-edge technology and software applications

Conclusion

If you are a motivated and service-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team as a Remote Customer Care Advisor. At blithequark, we are committed to providing a supportive and dynamic work environment, with opportunities for growth and development, and a focus on making a positive impact in our communities. Don't miss out on this chance to take your career to the next level and join a team of dedicated professionals who share your values and commitment to excellence. Apply now to become a part of the blithequark team and start building a rewarding and challenging career in the insurance industry.