Experienced Remote Customer Service Agent – Seasonal Opportunity for Exceptional Customer Experience Professionals at blithequark

Introduction to blithequark

At blithequark, we are dedicated to delivering exceptional customer experiences through our innovative and customer-centric approach. As a leader in our industry, we pride ourselves on our commitment to excellence, integrity, and professionalism. Our mission is to provide top-notch protection and services to our valued customers, ensuring their peace of mind and satisfaction. With a rich history spanning over a century, blithequark has established itself as a trusted and iconic brand, synonymous with quality and reliability.

Job Overview

We are seeking talented and self-motivated individuals to join our team as Remote Customer Service Agents – Seasonal. As a key member of our Orkin Customer Contact Center, you will play a vital role in supporting our field offices and customers during our peak season. If you possess excellent customer service skills, a strong work ethic, and a passion for helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Work remotely from your home office, utilizing the computer and equipment provided by blithequark to deliver exceptional customer service
• Support our field offices and customers during peak season, which typically starts in February and requires flexibility to work varying schedules, including evenings, weekends, and holidays
• Manage customer relationships to ensure best-in-class service, identifying opportunities for cross-selling and up-selling to increase customer satisfaction and loyalty
• Assist customers by offering remedies to retain business, utilizing your excellent communication and interpersonal skills to resolve issues and provide solutions
• Utilize gamification tools to measure performance and increase engagement, striving for continuous improvement and excellence in your role

What We Offer

• Variety of schedules, including flexible hours and remote work arrangements to accommodate your needs and preferences
• A comprehensive four-week training program, designed to equip you with the skills and knowledge necessary to succeed in your role and provide exceptional customer service
• Gamification methods to measure performance and increase engagement, fostering a fun and competitive work environment
• Competitive pay and incentives, including a base hourly rate of $16.73 and a 3% sales commission to recognize and reward your achievements
• A 401(k) plan with company match and employee stock purchase plan, demonstrating our commitment to your financial well-being and future success
• Opportunities for high performers to transition into regular, full-time employment, based on business needs and your career aspirations

Why blithequark?

At blithequark, we are proud of our rich history, consecutive years of improved earnings, and our position as a global residential and business service provider. As the largest subsidiary of our parent company, we are financially stable and growing, with over 2 million customers worldwide. Our Contact Center is a high-energy, fun, and collaborative work environment, with strong management and a commitment to excellence.

Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent, with a minimum of 1-2 years of customer service experience within or outside a call center
• Completion of a Culture Index assessment, to ensure alignment with our company values and culture
• Verification of internet speed, to ensure reliable and efficient connectivity
• Ability to pass a computer assessment, demonstrating your technical skills and proficiency
• Ability to pass a background and drug screen, as a condition of employment

Work from Home Requirements

To work from home successfully, you will need:

• An appropriate workspace in your home, with a private or semi-private area free from distractions and background noise
• A workspace with adequate furnishings, such as a desk and chair, and sufficient lighting
• A minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection, with the ability to hardwire directly to a modem

Essential Skills and Competencies

To excel in this role, you will need:

• Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and colleagues
• Strong computer skills, with proficiency in various software and web-based applications, including Microsoft Office
• Comfortable working in a high-volume role, with the ability to prioritize tasks and manage time efficiently
• Excellent customer service soft skills, such as empathy, active listening, and problem-solving
• Ability to work independently, with minimal supervision, and as part of a remote team

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Agent – Seasonal, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge
• Opportunities for career advancement, based on performance and business needs
• A supportive and collaborative work environment, with a focus on teamwork and mutual respect
• Recognition and reward programs, to acknowledge and celebrate your achievements

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment, with a strong focus on:

• Employee engagement and satisfaction, with regular feedback and recognition
• Diversity, equity, and inclusion, with a commitment to creating a welcoming and respectful workplace
• Community involvement and social responsibility, with opportunities for volunteering and giving back
• Continuous improvement and innovation, with a focus on staying ahead of the curve and delivering exceptional customer experiences

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits, including:

• Competitive hourly rate, with opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) plan with company match, and employee stock purchase plan
• Paid time off, holidays, and sick leave, to ensure a healthy work-life balance
• Opportunities for professional development, with training and education programs

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Agent – Seasonal at blithequark, you will be part of a dynamic and supportive team, with opportunities for growth, development, and recognition. Join us in our mission to deliver peace of mind and exceptional customer experiences, and take the first step towards a rewarding and fulfilling career.