Experienced Customer Experience Assistant for Sales and Luxury Jewelry - Delivering Exceptional Client Service and Driving Sales Growth in a Fast-Paced Retail Environment at blithequark

Introduction to blithequark

At blithequark, we are passionate about creating a more sustainable, transparent, and compassionate jewelry industry. Our mission is to cultivate a culture that values quality, conscience, and customer satisfaction. As one of the fastest-growing luxury jewelers, we are committed to delivering exceptional customer experiences that exceed our clients' expectations. We believe in fostering a work environment that is inclusive, respectful, and encouraging, where our team members can grow, learn, and thrive.

Job Overview

We are seeking an experienced Customer Experience Assistant for Sales to join our team in Manhattan, NY. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a luxury showroom environment. If you are passionate about delivering outstanding customer experiences, driving sales results, and working in a fast-paced retail environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Showroom Coordination & Maintenance

• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

Essential Qualifications

• A passion for delivering exceptional customer experiences and driving sales results.
• A drive to exceed goals and achieve sales targets in a fast-paced environment.
• Attention to detail and ability to multitask in a dynamic retail setting.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
• Ability to work a full-time schedule, including weekend days, and adapt to changing circumstances and priorities.

Preferred Qualifications

• A bachelor's degree or equivalent preferred.
• Experience with an ERP or CRM system.
• A passion for socially and environmentally responsible organizations and products.
• Previous experience in luxury retail or customer service, with a proven track record of driving sales growth and delivering exceptional customer experiences.

Skills and Competencies

• Strong sales and customer service skills, with the ability to build rapport with customers and drive sales results.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
• Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
• Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude.

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our team members. We offer regular training and development opportunities, including sales training, product knowledge, and leadership development. Our goal is to create a culture of collaboration and growth, where our team members can learn, grow, and thrive. We encourage our team members to take ownership of their careers and provide the support and resources needed to achieve their goals.

Work Environment and Company Culture

Our work environment is fast-paced, dynamic, and exciting, with a focus on delivering exceptional customer experiences and driving sales growth. We believe in fostering a culture that is inclusive, respectful, and encouraging, where our team members can grow, learn, and thrive. We offer a range of benefits and perks, including competitive compensation, generous discounts on our products, and opportunities for career growth and development.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $22 per hour, with opportunities for sales incentives and bonuses. Our benefits package includes medical, dental, and vision insurance, 401k matching, paid time off, and parental leave. We also offer a range of perks, including generous discounts on our products, lifestyle spending accounts, and continued education opportunities.

Conclusion

If you are passionate about delivering exceptional customer experiences, driving sales growth, and working in a fast-paced retail environment, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a culture that values quality, conscience, and customer satisfaction. We believe in fostering a work environment that is inclusive, respectful, and encouraging, where our team members can grow, learn, and thrive. Join our team and become a part of our mission to create a more sustainable, transparent, and compassionate jewelry industry.