**Experienced Full Stack Customer Service Representative – Remote Customer Support**

Are you passionate about delivering exceptional customer experiences and making a real impact every day? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Customer Service Representative at blithequark, you will be the first point of contact for our client's customers, providing timely and accurate information, resolving issues, and exceeding customer expectations. With a competitive starting pay rate of $14 per hour, a comprehensive benefits package, and opportunities for career growth and advancement, we offer a unique and rewarding career path for those who share our passion for delivering exceptional customer service. **About blithequark** At blithequark, we pride ourselves on creating exceptional outcomes for our clients and the millions of people who count on them. Our dedicated associates are the backbone of our organization, and we are committed to fostering a culture where individuality is noticed and valued every day. With a strong focus on innovation, teamwork, and customer satisfaction, we strive to be the best in our industry. **What We Offer** * Work from home with a flexible schedule that allows you to balance your work and personal life * Full-time employment with a competitive starting pay rate of $14 per hour * Opportunities for career growth and advancement in a supportive, innovative environment * Comprehensive benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time * Incentive plan with opportunities to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence) * Shift differential: $1.50 per hour for hours between 6PM- 6AM and $1.00 per hour (Sat and Sun, 6am-6pm) * Paid training and ongoing support to ensure your success in the role **What You’ll Do** As a Remote Customer Service Representative at blithequark, you will be responsible for: * Efficiently managing a high volume of inbound calls in a fast-paced environment * Listening actively to understand customer needs and offering clear, accurate information * Accessing cardholder accounts to provide information about payments and benefits deposited by state or federal agencies * Assisting cardholders with inquiries regarding transactions and account statuses * Processing transactions efficiently via web-based applications and handling research requests with precision * Communicating in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations * Maintaining in-depth knowledge of company and client programs, policies, and technology * Supporting team operations during peak times or absences to help maintain seamless service **What We’re Looking For** We are seeking a dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. The ideal candidate will be an effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. **Required Qualifications** * Must be at least 18 years old and possess a High School Diploma or equivalent * Must have 6 months of Customer Service, Call Center or Dispatch experience * Complete a background check, credit check, and security fingerprinting * Compliance with camera requirements for meetings and training * Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs * Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection * Equipment: The company will provide all necessary computer equipment * Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download * Working knowledge of computers and Windows applications **Preferred Qualifications** * 1+ years of previous call center experience **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative contact method]. **Vaccination Policy** At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark. Apply for this job