Experienced Customer Service Representative – Remote Federal Student Aid Loan Servicing Support Near Jacksonville, Florida

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional customer service experiences that make a meaningful difference in people's lives. As a leader in the industry, we are committed to fostering a culture of excellence, innovation, and teamwork. Our mission is to deliver high-quality solutions that exceed our clients' expectations, and we are passionate about creating a work environment that is engaging, supportive, and rewarding for our employees.

Job Overview

We are currently seeking a highly skilled and motivated Customer Service Representative to join our team in supporting the Department of Education. As a Customer Service Representative, you will play a vital role in responding to incoming calls, chats, and emails, as well as making outbound calls regarding Federal Student Aid (FSA) Loan Servicing. This is a remote position, but you must live within 1 hour of Jacksonville, FL, and be willing to work onsite for up to one week. If you are a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to incoming calls, chats, and emails from customers, providing timely and effective solutions to their inquiries and concerns
• Make outbound calls to customers regarding Federal Student Aid (FSA) Loan Servicing, ensuring that all interactions are professional, courteous, and respectful
• Utilize computerized systems, knowledge bases, and standard technology to respond to customer inquiries and perform job duties
• Process requests received via general correspondence and notate accounts regarding actions taken in response to those requests
• Provide feedback and input on call trends, processes, procedures, and training to help improve the overall customer experience
• Support Contact Center expectations, as well as departmental and corporate policies and procedures
• Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assist with Credit Bureau Requests utilizing established processes and procedures
• Refer escalated calls or inquiries to appropriate levels as needed

Essential Qualifications

• High School diploma or equivalent with 6 months of customer service experience
• Must be able to speak and read English clearly, professionally, and fluently
• Basic math and PC skills, including MS Office applications
• Demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Must reside in the U.S. and be a U.S. citizen
• Must be able to pass a criminal background check
• Must be available to support all FSA programs via reassignment between programs (moving from one program to another), as needed

Preferred Qualifications

• Previous experience in customer service, preferably in a call center environment
• Knowledge of Federal Student Aid (FSA) Loan Servicing programs and procedures
• Experience with computerized systems and technology, including CRM software and chat tools
• Excellent problem-solving and analytical skills, with the ability to think critically and outside the box
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues

Skills and Competencies

• Excellent customer service skills, with a focus on providing timely and effective solutions to customer inquiries and concerns
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Ability to work in a fast-paced environment, with a high volume of calls and interactions
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• Ability to adapt to changing situations and priorities, with a focus on delivering high-quality results

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to a range of training and development opportunities, including paid, comprehensive training to prepare you for your role. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. With a focus on career development and advancement, we encourage our employees to take ownership of their careers and pursue opportunities that align with their interests and goals.

Work Environment and Company Culture

At blithequark, we are proud of our supportive and inclusive work environment, where employees are valued and respected for their contributions. Our company culture is built on a foundation of teamwork, innovation, and excellence, and we are committed to creating a work environment that is engaging, rewarding, and fun. As a remote employee, you will be part of a virtual team that is connected by a shared passion for delivering exceptional customer experiences. With regular check-ins, team meetings, and social events, you will have plenty of opportunities to connect with your colleagues and feel part of the team.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a pay rate based on the county in which you live, as well as additional bonuses and incentives for outstanding performance. You will also have access to a range of perks and benefits, including paid training, the opportunity to work from the comfort of your own home, and a supportive environment with peers who share your passion for improving people's lives. With a focus on work-life balance, we offer flexible scheduling and a range of benefits that support your physical, emotional, and financial well-being.

Conclusion

If you are a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative. With a commitment to delivering exceptional customer experiences, a supportive and inclusive work environment, and a range of career growth opportunities and learning benefits, blithequark is the perfect place to build a rewarding and challenging career. Don't miss out on this opportunity to make a meaningful difference in people's lives – apply now to join our team and start your journey with blithequark today!