Experienced Part-Time Customer Service Advisor for Remote Work Opportunities in the USA – Delivering Exceptional Client Experiences with blithequark

Welcome to blithequark

At blithequark, we pride ourselves on delivering mission-critical services and solutions to Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. As a leader in our industry, we recognize the importance of individuality and value the unique perspectives and contributions of our associates. If you're passionate about providing exceptional service, helping customers, and being part of a culture where you can thrive and make a difference, we invite you to join our team as a Part-Time Customer Service Advisor.

Job Overview

We're seeking a compassionate and patient individual with excellent communication and soft skills to join our customer service team. As a Part-Time Customer Service Advisor, you will support customers with their post-purchase needs, from tracking orders to checking order status and more. If you excel in handling high-volume calls, are a problem-solver, and enjoy helping customers, we want to hear from you! This is a remote opportunity, offering flexible part-time schedules, a competitive hourly rate of $17.31, and performance-based bonuses.

Key Responsibilities

• Handle inbound calls from customers with inquiries about their recent purchases, providing timely and effective solutions to their concerns.
• Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs, ensuring a seamless and positive experience.
• Utilize your problem-solving skills to find quick solutions and resolve any issues, de-escalating frustrated customers with empathy and professionalism.
• Occasionally assist with upselling or cross-selling when appropriate and necessary, identifying opportunities to enhance the customer experience and drive business growth.
• Maintain accurate records of customer interactions, ensuring that all information is up-to-date and easily accessible.

Essential Qualifications

• 18 years or older, with a High School Diploma or GED, and the ability to successfully pass a criminal background check.
• At least six months of experience in customer service, with a proven track record of providing exceptional support and resolving customer complaints.
• High-speed internet access, meeting the required speeds, and a secured workspace with a door that is only accessible to you during work hours.
• Ability to accurately type at least 30 WPM, with familiarity with iOS and/or macOS, or comparable technology, preferred.
• Flexibility to work at least 16 hours per week, with no more than 29 hours per week, and availability for at least 40 hours per week, including weekends.

Preferred Qualifications

• Previous experience in a call center or customer-facing environment, with a strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment and build strong relationships with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box to resolve complex customer issues.
• Familiarity with customer service software and technology, with the ability to quickly learn and adapt to new systems and tools.

Career Growth and Development

At blithequark, we're committed to the growth and development of our associates, providing opportunities for training, mentorship, and career advancement. As a Part-Time Customer Service Advisor, you'll have access to comprehensive training programs, designed to enhance your skills and knowledge, and support your long-term career goals. Our supportive team environment and performance-based bonus incentives will motivate you to excel in your role and strive for excellence in everything you do.

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion, and are committed to creating a workplace culture that is welcoming, inclusive, and respectful of all individuals. Our remote work opportunities offer the flexibility and autonomy to work from the comfort of your own home, with a secured workspace that meets our requirements. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals who share our values and are committed to making a difference.

Compensation and Benefits

We offer a competitive hourly rate of $17.31, with performance-based bonus incentives, and a range of benefits, including:

• Flexible part-time schedules, with the ability to work from home.
• Comprehensive training programs, designed to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive team environment, with a culture that values diversity, equity, and inclusion.
• Access to a range of benefits, including health insurance, retirement plans, and paid time off.

Conclusion

If you're passionate about delivering exceptional customer experiences, and are looking for a challenging and rewarding role with a leading company, we invite you to apply for our Part-Time Customer Service Advisor position. At blithequark, we're committed to creating a workplace culture that is welcoming, inclusive, and respectful of all individuals, and we're looking for talented and motivated individuals to join our team. Don't miss this opportunity to take the next step in your career and apply today!

How to Apply

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted. blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.