**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our elite team, you will play a vital role in helping individuals navigate the complex world of health insurance, providing top-notch support, and making a meaningful difference in people's lives. **About blithequark** blithequark is a leading innovator in the health insurance industry, dedicated to making finding and enrolling in health insurance simple, accessible, and hassle-free. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, delivering innovative agent marketing and call center tools and services. **Job Summary** As a Remote Customer Service Representative at blithequark, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and providing technical support to our customers. You will work closely with our team to ensure seamless communication, efficient issue resolution, and a high level of customer satisfaction. If you are a self-motivated, success-driven individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** - Deliver the highest level of customer service experience consistently, resolving complex issues and providing technical support to our customers. - Manage customer accounts, providing accurate and timely information, and ensuring seamless communication. - Interpret and follow defined procedures and policies, adhering to regulated guidelines for communications via all channels. - Utilize creative problem-solving skills to resolve complex issues, working collaboratively with the team to ensure efficient issue resolution. - Demonstrate flexibility and adaptability to changing projects and updates, prioritizing tasks and managing time effectively. - Participate in extensive self-study, training, and testing, ensuring eligibility to proceed through training and certifications. - Collaborate with the team to achieve sales and customer satisfaction goals, contributing to the growth and success of blithequark. **Essential Qualifications** - 18 years of age or older - High school diploma or equivalent required; degree in a related field preferred - Moderate to advanced computer skills, with a high level of comfort learning new technology - Excellent verbal and written communication skills, with the ability to communicate effectively with customers and team members - High level of professionalism, with a strong focus on customer satisfaction and issue resolution - Self-motivated and success-driven, with a passion for customer service and a desire to learn and grow - Ability to work in a fast-paced, dynamic environment, with a high level of adaptability and flexibility **Preferred Qualifications** - Previous experience in customer support or technical support roles - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center environment - Familiarity with CRM systems and practices - Spanish Bilingual, a plus **What We Offer** - Paid Training: Comprehensive training program to ensure your success in the role - Full-Time, Seasonal role: Opportunity to work in a dynamic, fast-paced environment - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home, with a dedicated and secure workspace - Collaborative and supportive team environment, with opportunities for growth and development - 401K Match: Comprehensive benefits package, including a 401K match - Individual Coverage HRA (ICHRA): Comprehensive health insurance benefits - Paid time off (PTO): Generous paid time off policy - Career growth opportunities: Opportunities for advancement and professional growth **Work Environment and Culture** At blithequark, we value diversity, equity, and inclusion, creating a workplace that is welcoming and inclusive for all employees. Our team is passionate about delivering exceptional customer experiences, and we strive to create a culture that is collaborative, supportive, and fun. As a Remote Customer Service Representative, you will have the opportunity to work in a dynamic, fast-paced environment, with a high level of autonomy and flexibility. **Compensation and Benefits** - Salary: $15.00 - $16.50 per hour, depending on experience and qualifications - Benefits: Comprehensive benefits package, including a 401K match, Individual Coverage HRA (ICHRA), and paid time off (PTO) - Incentives: Performance and attendance-based incentives, in addition to the base pay **How to Apply** If you are a motivated, customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates, including individuals with disabilities, veterans, and individuals from underrepresented communities. Apply for this job