**Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at blithequark**

Are you a detail-oriented and customer-focused professional looking to make a meaningful impact in the healthcare industry? Do you have a passion for delivering exceptional service and ensuring seamless patient experiences? If so, we invite you to join blithequark as an Experienced Patient Account Analyst II - CBO Customer Service - Remote. In this critical role, you will play a vital part in our mission to provide high-quality, patient-centered care while driving business growth and efficiency. **About blithequark** blithequark is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our commitment to delivering exceptional patient care and advancing healthcare innovation has earned us a reputation as a leader in the industry. With a strong focus on community engagement and social responsibility, we strive to make a positive impact on the lives of our patients, employees, and the communities we serve. **Job Summary** As an Experienced Patient Account Analyst II - CBO Customer Service - Remote, you will be responsible for performing a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay. You will work closely with internal departments to obtain information for external requests, including refunds, and act as a liaison to outside vendors. Your attention to detail, excellent communication skills, and commitment to exceptional customer service will be essential in ensuring the timely and accurate resolution of patient accounts. **Key Responsibilities** * Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay * Verify insurance benefits and contact patients for necessary information pertaining to registration, billing, and collection * Process financial assistance applications and resolve inquiries received pertaining to patient accounts * Post payments, adjustments, and denials to patient accounts and review accounts for outside collection or legal authorization * Work with internal departments to obtain information for external requests, including refunds, and act as a liaison to outside vendors * Review debits, credits, refunds, bad debt, and contractual allowances for accuracy and process as applicable * Reconcile electronic payment remittances and independently review assigned reports to ensure goals and deadlines are met * Lockbox reconciliation and reporting, and assist management with training new staff * Obtain prior authorization for scheduled services and perform other duties as assigned **Essential Qualifications** * High school diploma or equivalent required * Ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80% * Excellent communication and interpersonal skills * Ability to input and retrieve information from a computer, operate a calculator, fax machine, and copier * Previous experience with computers and office applications * Ability to move about the office and between workstations * Ability to occasionally lift, move, and carry moderately heavy materials * Commitment to exceptional customer service * Strong organizational skills and ability to multi-task * At least 1 year of experience in medical registration, billing, customer service, or collection **Preferred Qualifications** * Bachelor's degree in a related field (e.g., healthcare administration, business, or finance) * Experience with electronic health records (EHRs) and practice management systems (PMS) * Knowledge of billing regulations and corporate compliance plans * Experience working in a fast-paced, dynamic environment * Ability to work independently and as part of a team * Strong analytical and problem-solving skills * Ability to manage large volumes of work and quickly learn and retain information regarding issues that present themselves **Skills and Competencies** * Excellent communication and interpersonal skills * Strong organizational and time management skills * Ability to work independently and as part of a team * Strong analytical and problem-solving skills * Ability to manage large volumes of work and quickly learn and retain information regarding issues that present themselves * Commitment to exceptional customer service and patient satisfaction * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and accuracy **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting the growth and development of our employees. As an Experienced Patient Account Analyst II - CBO Customer Service - Remote, you will have opportunities to: * Develop your skills and knowledge in patient accounting, billing, and collection * Work closely with internal departments to gain a deeper understanding of our organization and its operations * Participate in training and development programs to enhance your skills and knowledge * Collaborate with colleagues to share best practices and improve patient care and business outcomes * Contribute to the development of policies and procedures to ensure compliance with regulatory requirements and corporate compliance plans **Work Environment and Company Culture** blithequark is a dynamic and supportive work environment that values diversity, equity, and inclusion. As an employee, you will be part of a team that is passionate about delivering exceptional patient care and advancing healthcare innovation. Our company culture is built on the following values: * Patient-centered care * Excellence in everything we do * Collaboration and teamwork * Respect and empathy for all individuals * Continuous learning and improvement * Community engagement and social responsibility **Compensation, Perks, and Benefits** We offer a competitive benefits package with coverage effective day one of employment, including: * Medical, dental, and vision insurance * Company-paid life insurance * Paid time off * 401(k) retirement plan * Employee assistance program * Other voluntary coverage options and employee discounts **How to Apply** If you are a motivated and customer-focused professional looking to make a meaningful impact in the healthcare industry, we invite you to apply for the Experienced Patient Account Analyst II - CBO Customer Service - Remote position at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you require accommodations during the application or hiring process, please contact us at [insert contact information]. Apply for this job