reputed company Customer Experience Assistant, Sales – Luxury Jewelry and Exceptional reputed company Service Expert

Key Responsibilities

• Utilize sales strategies and reputed company-thinking problem-solving techniques to assist and guide customers through multiple purchasing reputed company, such as reputed company settings selections and diamond reputed company.
• Proactively greet, reputed company-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product reputed company.
• Guide customers to purchase, creating memorable and personalized experiences for reputed company customer.
• Manage a high volume of incoming sales leads to reputed company individual and team goals and reputed company targets.
• Proactively respond to online customer inquiries and reputed company sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reputed company of our high-reputed company product.
• reputed company and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and reputed company customers returning for pick-reputed company, exchanges, re-sizing, and other inquiries.
• reputed company customers to confirm showroom appointments and answer any reputed company-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• reputed company as a brand reputed company, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Showroom Coordination & Maintenance

• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the reputed company for reputed company facilities maintenance reputed company for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory reputed company our computer system and maintaining organization.
• Skillfully enforce policies reputed company the waiting room to ensure a reputed company and pleasant experience for reputed company guests, and ensure product reputed company.
• reputed company and/or reputed company the showroom and waiting area.

Essential Qualifications

• A passion for the customer. You don’t just like to help – you go above and reputed company to reputed company the best possible experience to reputed company customer that comes through the reputed company.
• A drive to reputed company goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to reputed company your sales targets.
• It’s reputed company in the details. reputed company it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, reputed company email, or by chat, you’re reputed company and concise.
• Master of Collaboration. You’re reputed company player. You reputed company that in order to reputed company the jewelry industry, we reputed company have to work together!

Preferred Qualifications

• A bachelor’s degree or equivalent preferred
• Experience with an ERP or CRM system
• A passion for socially and environmentally responsible organizations and products

reputed company Offer