Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for blithequark

Introduction to blithequark

At blithequark, we deliver mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a leader in our industry, we value individuality, notice and appreciate the unique contributions of our associates, and strive to make a real impact. We are seeking a talented and compassionate Remote Call Center Customer Service Representative to join our team, specifically to provide Medicaid Member Support for the State of Iowa. If you are passionate about making a difference, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

About the Role

As a Remote Call Center Customer Service Representative at blithequark, you will serve as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system. Your goal will be to provide clear, complete, accurate, and objective information based on a full understanding of program requirements, while maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.

Key Responsibilities:

• Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests and status changes.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

To be successful in this role, you will need to possess a basic understanding of a call center environment in a customer service role and quality monitoring processes. You should be able to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers, and have the ability to problem-solve through analysis and ongoing feedback. A high school diploma or GED is required, and you must reside within 1 hour driving distance from Des Moines, IA. Additionally, you will need to have reliable internet access and be able to navigate a computer.

Essential Qualifications:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem-solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• High School diploma or GED.
• Background check required.
• Must reside within 1 hour driving distance from Des Moines, IA.

Preferred Qualifications:

• Excellent typing and grammar skills.
• Ability to adhere to a break and lunch schedule.
• Excellent customer service skills.
• Excellent phone etiquette skills.
• Ability to understand and utilize policy.

What We Offer

At blithequark, we offer a competitive hourly rate of $18.00, paid training with equipment provided, and a full-time schedule with full benefits. You will have the opportunity to grow with a team of people who will challenge and inspire you to be the best, and enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Our benefits package includes health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Benefits and Perks:

• $18.00 per hour pay rate (bi-weekly pay).
• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week).
• Career Growth Opportunities.
• PerkSpot- Employee discount program.
• Full Benefit Options.

Career Growth and Development

At blithequark, we are committed to the growth and development of our associates. We offer a variety of training programs and opportunities for advancement, and encourage our associates to take ownership of their careers. As a Remote Call Center Customer Service Representative, you will have the opportunity to develop your skills and knowledge, and advance in your career with our company.

Work Environment and Company Culture

At blithequark, we value the health and safety of our associates, their families, and our community. We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. We are committed to creating a positive, employee-friendly culture that values individuality and promotes growth and development.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Conclusion

At blithequark, we are dedicated to making a real impact in the lives of our clients and the communities we serve. As a Remote Call Center Customer Service Representative, you will play a critical role in delivering exceptional customer service and supporting our clients. If you are looking for a challenging and rewarding career opportunity with a company that values individuality and promotes growth and development, we encourage you to apply for this exciting role. Join our team and become a part of a culture that values and appreciates the unique contributions of our associates.