**Experienced Full Stack Customer Support Associate – Bilingual Dutch (Starlink) at blithequark**

Are you a customer-centric, problem-solving rockstar with a passion for delivering exceptional support experiences? Do you have a flair for the Dutch language and a knack for troubleshooting complex issues? If so, we want you to join our dynamic team at blithequark as an Experienced Full Stack Customer Support Associate – Bilingual Dutch (Starlink)! **About blithequark** At blithequark, we're revolutionizing the way people connect with each other and the world around them. Our cutting-edge satellite constellation, Starlink, is poised to deliver low-latency broadband internet to every corner of the globe. As a key member of our Customer Support team, you'll be at the forefront of this mission, ensuring that our customers have an exceptional experience with our innovative technology. **Responsibilities** As an Experienced Full Stack Customer Support Associate – Bilingual Dutch (Starlink), you'll be responsible for: * Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within blithequark * Provide technical support to customers using hardware, software, and network expertise * Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business * Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues * Create and maintain an internal knowledge base and help center collateral **Key Qualifications** To succeed in this role, you'll need: * High school diploma or equivalency certificate * 1+ years of experience in a front-line customer support role * Fluency in English and Dutch * Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it * Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations * Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive * Strong attention to detail and time management skills. You take pride in your craft * Willingness and ability to flex weekend and night shift hours as needed to support our growth **Preferred Skills and Experience** While not required, the following skills and experience will give you a competitive edge: * Experience in a training, learning and development, analytics, service design, vendor management, or content management role * Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment * Technical aptitude - experience with networking, hardware troubleshooting, software development, etc. **Additional Requirements** Please note that: * Must be available to work scheduled shifts, including holidays * Must be available to work overtime hours and/or weekends as needed * This is not a remote position and will require relocation if not already local to the Hawthorne, CA area * After 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts: + Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST **Compensation and Benefits** As a valued member of our team, you can expect: * Competitive hourly rate: $24.00/hour (Level 1), $25.00/hour (Level 2), $27.00/hour (Level 3) * Comprehensive medical, vision, and dental coverage * Access to a 401(k) retirement plan * Short and long-term disability insurance * Life insurance * Paid parental leave * Various other discounts and perks * 3 weeks of paid vacation and eligibility for 10 or more paid holidays per year **ITAR Requirements** To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we want to hear from you! Apply now to join our dynamic team at blithequark as an Experienced Full Stack Customer Support Associate – Bilingual Dutch (Starlink). Apply for this job