**Experienced Customer Support Associate – Starlink Satellite Constellation**

Are you passionate about delivering exceptional customer experiences and working at the forefront of a revolutionary technology? Do you thrive in fast-paced environments and have a knack for problem-solving? Look no further than blithequark's Customer Support Associate role for the Starlink satellite constellation. As a key member of our early-stage support team, you will be the face of Starlink to customers worldwide, ensuring they have an unparalleled experience with our low-latency broadband internet service. **About blithequark** blithequark is a pioneering company that is pushing the boundaries of space technology and exploration. Founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not, blithequark is actively developing the technologies to make this possible. Our ultimate goal is to enable human life on Mars, and we are committed to making this vision a reality. **The Starlink Satellite Constellation** Starlink is a revolutionary satellite constellation that will deliver low-latency broadband internet worldwide. With the ability to provide fast, reliable, and secure internet access to even the most remote areas of the globe, Starlink has the potential to transform the way we live, work, and communicate. As a Customer Support Associate for Starlink, you will play a critical role in ensuring that our customers have an exceptional experience with our service. **Responsibilities** As a Customer Support Associate for Starlink, your responsibilities will include: * Triage and resolve customer issues across multiple channels (inbound/outbound calls, chat, email) * Provide technical support to customers using hardware, software, and network expertise * Be a relentless internal advocate for the customer within blithequark, understanding customer concerns, addressing them, and ensuring their satisfaction * Surface product, process, and training issues by pairing quantitative and qualitative methods * Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues * Create and maintain an internal knowledge base and help center collateral **Basic Qualifications** To be considered for this role, you must have: * A high school diploma or equivalency certificate * 1+ years of experience in a front-line customer support role and/or customer service **Preferred Skills and Experience** While not required, the following skills and experience are highly desirable: * 6+ months of customer support via phone, chat, email, voice, etc. * Excellent problem-solving and sleuthing skills * Ability to exceed the obvious and available solution, to do whatever it takes to satisfy the customer by being relentless and taking ownership * Excellent written and verbal communication skills * Ability to work within a team environment * Excellent empathy, active listening, and resiliency skills * Strong attention to detail and excellent time management * Experience in a training, learning and development, analytics, service design, vendor management, or content management role * Demonstrated experience in a high-growth, fast-paced environment * Technical aptitude – experience with networking, hardware troubleshooting, software development, etc. * Written/verbal business fluency in English **Additional Requirements** To be successful in this role, you must be: * Willing to work all shifts, overtime, holidays, and/or weekends as needed * Located in the Hawthorne, CA area (onsite at the blithequark facility) * Available to work 1 week of training Monday-Friday 9:00am-5:30pm and then 1 of the assigned shifts: + Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST * Able to pass a background check and obtain the required authorizations from the U.S. Department of State (if applicable) **Compensation and Benefits** As a blithequark employee, you will receive a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. * Pay Range: + Level 1: $22.00/hour + Level 2: $23.00/hour + Level 3: $25.00/hour * Comprehensive medical, vision, and dental coverage * Access to a 401(k) retirement plan * Short and long-term disability insurance * Life insurance * Paid parental leave * Various other discounts and perks **ITAR Requirements** To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. **How to Apply** If you are a motivated and customer-focused individual who is passionate about working at the forefront of a revolutionary technology, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly. Apply for this job