Experienced Remote Customer Service Representative - Property and Casualty Insurance Specialist for Dynamic Growth and Development

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth through our innovative approach to property and casualty insurance. As a leader in the industry, we are committed to fostering a culture of excellence, integrity, and teamwork. Our mission is to provide top-notch insurance solutions that meet the evolving needs of our customers, while promoting a work environment that is engaging, inclusive, and rewarding for our employees.

Job Overview

We are seeking a highly skilled and motivated Remote Customer Service Representative - Property and Casualty Insurance Specialist to join our team. As a key member of our customer service team, you will play a vital role in providing exceptional support to our customers, addressing their inquiries, and promoting our insurance products. This is a 100% remote position, including training, which offers the flexibility to work from the comfort of your own home. If you are a results-driven individual with a passion for delivering outstanding customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Manage inbound email, chat, and phone inquiries from customers for the purpose of selling property and casualty insurance policies.
• Manage time and other resources to ensure sales goals are met consistently, while maintaining a high level of customer satisfaction.
• Handle all interactions promptly and effectively to minimize wait times, while providing accurate and helpful information to customers.
• Build rapport with potential customers to reinforce the value of blithequark's brand and our property and casualty insurance products.
• Build strong knowledge of products and services offered, including features, benefits, and pricing, to effectively communicate with customers and address their needs.
• Collaborate with internal teams, such as sales and marketing, to stay up-to-date on new products, promotions, and initiatives, and to identify opportunities to drive sales growth and improve customer engagement.

Training and Schedule

The training schedule for this position will be Monday to Friday, 9:00 am - 5:30 pm EST, for two weeks, plus one week of nesting. After completing the training, you will be assigned a flexible schedule between 8 am - 9 pm, Monday to Friday, with one weekend a month on a rotating schedule. You will eventually be assigned a permanent shift, which will be discussed with you during the training period.

Essential Qualifications

• Must have a current active resident property and casualty insurance license - General P&C, NOT Personal Lines - in a minimum of 35 states, but preferably all 50 + D.C.
• Licenses must remain active throughout the duration of the assignment.
• High school diploma or GED.
• 2+ years of sales experience, preferably in an inbound service environment or direct sales environment.
• Proven attendance reliability and a flexible schedule requirement, with the ability to work evenings and weekends.

Preferred Qualifications

• Proven sales success within an inbound service environment, preferably a direct sales environment.
• Insurance industry sales experience, with a strong understanding of property and casualty insurance products and services.
• Service industry and/or Contact Center experience, with a focus on delivering exceptional customer experiences.
• Ability to operate in a fast-paced, multi-tasking environment with deadlines, while maintaining a high level of accuracy and attention to detail.
• Strong written, verbal, interpersonal, and phone communication skills, with the ability to effectively communicate with customers and internal teams.
• Excellent tracking, follow-up, negotiating, and relationship-building skills, with a focus on driving sales growth and improving customer engagement.
• Demonstrated ability to consistently overcome objections and close sales, while maintaining a high level of customer satisfaction.
• Articulate, professional, and possesses a strong quality sales mindset with attention to detail, and a focus on delivering exceptional customer experiences.
• Proven history of adherence to corporate policies, procedures, and guidelines, with a strong understanding of regulatory requirements and industry standards.
• Strong computer background using MS Word, Excel, and Internet, with the ability to quickly learn new software applications and systems.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Strong communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams.
• Excellent problem-solving and analytical skills, with the ability to quickly resolve customer inquiries and issues.
• Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences and driving sales growth.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to adapt to changing circumstances and priorities, with a focus on delivering exceptional customer experiences and driving sales growth.
• Strong attention to detail, with a focus on accuracy and quality in all aspects of the role.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Remote Customer Service Representative - Property and Casualty Insurance Specialist, you will have access to a range of training and development programs, including:

• Comprehensive training program, which covers all aspects of the role, including products, services, and systems.
• Ongoing coaching and feedback, to help you develop your skills and knowledge, and achieve your career goals.
• Opportunities for career advancement, including promotions to senior roles or specialized positions.
• Access to a range of online courses and training programs, to help you develop your skills and knowledge, and stay up-to-date with industry trends and developments.

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and inclusive work environment, which is designed to support the well-being and success of our employees. As a Remote Customer Service Representative - Property and Casualty Insurance Specialist, you will be part of a team that is passionate about delivering exceptional customer experiences and driving business growth. Our company culture is built on a range of values, including:

• Integrity, with a focus on honesty, transparency, and ethics in all aspects of our business.
• Excellence, with a focus on delivering exceptional customer experiences and driving business growth.
• Teamwork, with a focus on collaboration, communication, and mutual respect.
• Innovation, with a focus on creativity, innovation, and continuous improvement.
• Customer focus, with a focus on delivering exceptional customer experiences and driving customer loyalty.

Compensation, Perks, and Benefits

As a Remote Customer Service Representative - Property and Casualty Insurance Specialist at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive hourly rate of $20 per hour.
• Opportunities for overtime and bonuses, based on performance and business needs.
• Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and other retirement savings options.
• Flexible work arrangements, including remote work options and flexible scheduling.
• Access to a range of employee discounts and perks, including discounts on insurance products and services.

Conclusion

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative - Property and Casualty Insurance Specialist at blithequark, you will be part of a dynamic and inclusive team that is committed to delivering exceptional customer experiences and driving business growth. Don't miss out on this opportunity to join a leading insurance company and take your career to the next level. Apply now and start your journey with blithequark today!