Experienced Part-Time Customer Service Advisor for Remote Work Opportunities in the USA – Flexible Schedules and Competitive Compensation

Welcome to blithequark

At blithequark, we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. As a leader in our industry, we pride ourselves on fostering a culture where individuality is noticed and valued every day. Our team is dedicated to making a difference, and we're looking for like-minded individuals to join us on this journey.

Job Overview

We're seeking an experienced Part-Time Customer Service Advisor to join our remote team in the USA. As a Customer Service Advisor, you will play a vital role in supporting customers with their post-purchase needs, from tracking orders to checking order status and more. If you're passionate about providing exceptional service and helping customers feel heard, we want to hear from you! This is a part-time opportunity with flexible schedules, offering 17.31 per hour plus performance-based bonuses.

Key Responsibilities

• Handle inbound calls from customers with inquiries about their recent purchases, providing timely and effective solutions to their concerns.
• Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs, ensuring a seamless and satisfactory experience.
• Utilize your problem-solving skills to find quick solutions and resolve any issues, de-escalating frustrated customers with empathy and professionalism.
• Help upsell or cross-sell when appropriate and necessary, identifying opportunities to enhance the customer experience and drive business growth.
• Collaborate with our team to achieve performance goals and objectives, contributing to a supportive and dynamic work environment.

Essential Qualifications

• A compassionate and patient individual with excellent communication and soft skills, able to effectively interact with customers and colleagues alike.
• Strong problem-solving abilities and a knack for de-escalating upset customers, with a focus on providing exceptional service and support.
• Someone who thrives in a high-volume, fast-paced environment, with the ability to adapt to changing situations and priorities.
• Experience in customer service or call centers is a plus, but not required – we provide comprehensive training to ensure your success.

Preferred Qualifications

• High School Diploma or GED, with a strong foundation in customer service principles and practices.
• At least six months of experience in customer service, with a proven track record of providing exceptional support and resolving customer complaints.
• Familiarity with iOS and/or macOS, or comparable technology, with the ability to quickly learn and adapt to new systems and tools.
• Ability to accurately type at least 30 WPM, with strong written and verbal communication skills.

Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
• Strong problem-solving and analytical skills, with a focus on providing timely and effective solutions to customer concerns.
• Ability to work in a fast-paced environment, with a focus on adaptability and flexibility.
• Strong attention to detail, with a focus on providing accurate and timely support to customers.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Part-Time Customer Service Advisor, you'll have access to comprehensive training and development programs, designed to enhance your skills and knowledge in customer service and support. You'll also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

Our remote work environment is designed to be flexible and supportive, with a focus on work-life balance and employee well-being. We believe in fostering a culture of inclusivity and diversity, where every employee feels valued and respected. Our team is dynamic and collaborative, with a focus on achieving exceptional results and providing outstanding support to our customers.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a hourly rate of 17.31 per hour plus performance-based bonuses. You'll also have access to a range of perks and benefits, including flexible scheduling, remote work opportunities, and comprehensive training and development programs. We're committed to providing a supportive and rewarding work environment, where every employee can thrive and succeed.

Conclusion

If you're passionate about providing exceptional customer service and support, we want to hear from you! As a Part-Time Customer Service Advisor at blithequark, you'll have the opportunity to make a real difference in the lives of our customers, while growing and developing in your career. Apply today to join our dynamic and supportive team, and take the first step towards an exciting and rewarding career in customer service.

Don't miss out on this opportunity to join a leading company in the industry, with a focus on employee growth and development. Apply now to become a Part-Time Customer Service Advisor at blithequark, and start your journey towards a rewarding and challenging career in customer service.

We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We're committed to providing a supportive and inclusive work environment, where every employee can thrive and succeed.