**Experienced Full Stack Customer Service Representative – Aftermarket Auto Parts**

Are you passionate about delivering exceptional customer experiences and working with like-minded automotive enthusiasts? Do you have a knack for resolving complex issues and providing top-notch support? If so, we invite you to join our dynamic team at blithequark as a Remote Customer Service Representative – Aftermarket Auto Parts. **About blithequark** blithequark is a leading e-commerce retailer in the automotive industry, specializing in aftermarket auto parts for muscle cars, trucks, and off-road vehicles. With a rich history dating back to 2004, we've established ourselves as a trusted brand among enthusiasts, offering a wide range of products and services through our award-winning platforms, including AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com. Our commitment to creating meaningful customer experiences extends beyond selling car parts, as we strive to inspire and empower our customers to build their dream vehicles. **Join Our Team** As a Remote Customer Service Representative – Aftermarket Auto Parts, you'll play a vital role in supporting our customers after their purchasing experience. You'll be the first point of contact for customers with post-purchase related issues or concerns, providing prompt, efficient service and resolving complex problems with professionalism and tact. If you're passionate about delivering exceptional customer experiences and working with like-minded automotive enthusiasts, we invite you to join our dynamic team. **Key Responsibilities** * Takes incoming calls from customers concerning post-purchase related issues or concerns, including returning product, tracking orders, cancellations, etc. * Displays professional, courteous demeanor when handling customer calls, providing prompt, efficient service for all customer inquiries. * Efficiently enters and processes customer requests. * Answers questions and educates customers around policies & procedures. * Continues education and improves knowledge through company-sponsored programs and training. * Notifies Customer Service Leadership of trends or problems encountered. * Meets performance expectations of the position regarding customer service quality, productivity, and availability. * Upholds first-touch resolution (FTR) standards. * Participates in special projects and performs other duties as assigned by management. **Essential Qualifications** * Education: High school diploma or an equivalent combination of education and experience. * A minimum of 1 year of previous Customer Service experience. * Must have or have the ability to acquire automotive knowledge in all supported vehicles. * Ability to maintain professionalism and use tact when dealing with difficult customers. * Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel). * Excellent organizational skills with the ability to handle multiple tasks simultaneously. * Oral and written communication, interpersonal skills. * Ability to prioritize workload and meet deadlines. * Upon hire, successful completion of the blithequark customer service new hire training program. * Bi-lingual a plus. * Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT. **Preferred Qualifications** * Previous experience in the automotive industry or a related field. * Knowledge of aftermarket auto parts and vehicle modifications. * Experience with customer relationship management (CRM) software. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced, dynamic environment. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced, dynamic environment. * Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel). * Ability to maintain professionalism and use tact when dealing with difficult customers. * Strong organizational and time management skills. * Ability to prioritize workload and meet deadlines. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Remote Customer Service Representative – Aftermarket Auto Parts, you'll have access to: * Ongoing training and development programs to improve your knowledge and skills. * Opportunities for career advancement and professional growth. * A dynamic and supportive work environment that encourages collaboration and innovation. * A comprehensive benefits package, including health insurance, financial benefits, and work-life balance initiatives. **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on a foundation of trust, respect, and open communication. We're passionate about creating a positive and inclusive work environment that encourages collaboration, innovation, and growth. **Compensation, Perks, and Benefits** As a Remote Customer Service Representative – Aftermarket Auto Parts, you'll enjoy a competitive compensation package, including: * Starting pay: $15/hour + hourly shift differential opportunities dependent on schedule. * Weekend shift pay: Weekend shifts (1 per week) are required for this role, but you'll earn an additional $5/hour on each weekend day you work! * Perfect attendance bonus: Now through 05/31/2025, if you work a weekend or closing shift schedule, you have the opportunity to bonus up to $100 each week for maintaining perfect attendance! * Performance bonus: You have the opportunity to earn up to an additional $2.50/hour each week based on your performance! * Tenure-based pay increases: Earn an additional $0.50/hour after reaching your 6-Month, 12-Month, 18-Month, and 24-Month work anniversaries with blithequark! **Perks and Benefits** As a blithequark employee, you'll enjoy a range of perks and benefits, including: * Health insurance: Medical, dental, and vision coverage. * Financial benefits: 401(k)/Roth plans with generous company match! * Work-life balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursement. * Automotive Enthusiast Program: + Employee discounts: All blithequark employees are eligible for up to 50% off products on our 3 websites: AmericanMuscle, AmericanTrucks, and ExtremeTerrain. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14. + Vehicle Mod Program: Own a vehicle we sell parts for? All blithequark employees are eligible for an annual $250 reimbursement for designated products on our 3 websites to help you continuously mod one of your vehicles. + Race Reimbursements: Love going to car shows and races? All blithequark employees are eligible for annual reimbursements for car show registration/admission fees. + Additional benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance. **How to Apply** If you're passionate about delivering exceptional customer experiences and working with like-minded automotive enthusiasts, we invite you to apply for this exciting opportunity. 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