**Experienced Medical Billing Customer Support Specialist - 2nd Shift Remote Opportunity at blithequark**

Are you a customer-focused professional with a passion for delivering exceptional support in the medical billing industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than blithequark, a national leader in providing high-quality medical products, services, and outstanding customer care to patients across the country. As an Experienced Medical Billing Customer Support Specialist on our 2nd Shift Remote team, you will play a critical role in ensuring the seamless delivery of medical products and services to our patients. Your expertise in medical billing practices, strong communication skills, and ability to work independently will make you an invaluable asset to our team. **About blithequark** blithequark is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to patients and referral sources alike. **Job Summary** We are seeking a dedicated and experienced Medical Billing Customer Support Specialist to join our 2nd Shift Remote team. As a key member of our team, you will provide support to patients, referral sources, and employees by performing tasks related to patient care and third-party reimbursement. Your primary responsibilities will include: * Providing exceptional customer service to patients, referral sources, and employees * Processing new orders, responding to questions, and resolving issues in a timely manner * Collecting co-pays and deductible amounts * Conducting insurance verification and eligibility for services/products * Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines * Maintaining accuracy and quality control throughout patient contact and data entry * Managing all aspects of initial intake, including answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork * Obtaining authorization and qualification documentation * Preparing complete and accurate files for the Billing Department * Processing work orders to field locations and coordinating timely fulfillment of products and services ordered * Providing product/service information and education by answering questions and offering assistance * Providing thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies * Working extensively with eIntake proprietary system **Essential Duties and Responsibilities** * Brings ideas for process or efficiency improvements to supervisor * Builds relationships with locations, field management, patients, and referral sources * Collects co-pays and deductible amounts * Conducts insurance verification and eligibility for services/products * Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns * Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines * Maintains accuracy and quality control throughout patient contact and data entry * Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts, and processing paperwork * Obtains authorization and qualification documentation * Prepares complete and accurate files for Billing Department * Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction * Processes work orders to field locations and coordinates timely fulfillment of products and services ordered * Provides product/service information and education by answering questions, offering assistance * Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies * Works extensively with eIntake proprietary system * Performs other duties as assigned **Qualifications** * Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Valid driver's license in state of residence with a clean driving record (when applicable for the position) * Education and/or Experience: + High school diploma or GED equivalent required + One to three years of related prior work experience in a team-oriented environment + Experience in medical field and administrative record management + Strong customer service background * Skills, Knowledge, and Abilities: + Effectively communicate in English; both oral and written + Helpful, knowledgeable, and polite while maintaining a positive attitude + Interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual) + Knowledge of medical billing practices and of billing reimbursement + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task along with attention to detail + Self-motivation, organized, time-management, and deductive problem-solving skills + Sense of urgency and responsiveness to physicians, location employees, and patients + Work independently and as part of a team **Physical Demands** * Lifting of 10lbs. * Requires sitting, walking, standing, talking, or listening; extensive hours sitting at a desk * Requires close vision to small print on computer and/or paperwork; extensive hours working on the computer **Machines, Equipment, and Technical Abilities** * Email transmission and communication * Internet navigation and research * Microsoft applications; Word and Excel * Office equipment; fax machine, copier, printer, phone, and computer/tablet **Benefits** * Generous paid time Off and paid holidays * Overtime pay for non-exempt hourly positions based on business needs * Commission for Account Executives * Fixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and Vision * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and Legal services * Meru Health Mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinations **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional support in the medical billing industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where blithequark has employees. Apply for this job