**Experienced Full Stack Customer Service Representative – Clinical Support for Nights & Weekend Shifts (Remote, $15-$16/hour)**

Are you a customer service professional with a passion for delivering exceptional support to individuals in need? Do you thrive in fast-paced environments and enjoy working with a variety of people? If so, we invite you to join our dynamic team at blithequark as a Full Stack Customer Service Representative for our Clinical Support department. As a key member of our high-volume call center, you will play a vital role in empowering individuals to live healthier and longer by providing top-notch customer service nationwide for our specialty network programs. **About blithequark** At blithequark, we are dedicated to revolutionizing the healthcare industry by providing innovative solutions that cater to the unique needs of our members. Our mission is to empower individuals to take control of their health and well-being, and we believe that exceptional customer service is at the heart of achieving this goal. As a remote employee, you will be part of a dynamic team that values collaboration, innovation, and continuous learning. **Responsibilities** As a Full Stack Customer Service Representative, you will be responsible for: * Answering incoming calls in a professional, accurate, timely, and courteous manner * Ascertain the nature of the call and record information in the Communication Log * Look up member information using proprietary blithequark systems and provide information to the caller * Forward logs requiring further research to the appropriate department * Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.) * Utilize appropriate resources, including those online, to provide timely responses * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner * Meet or exceed minimum key job accountabilities established for the Customer Service Representative position * Document all calls appropriately * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Respond to requests for internal and external customers and/or clients, as required **Qualifications** To be successful in this role, you will need: * A high school diploma or equivalent * A minimum of one year of experience performing customer service duties; inbound call center experience is preferred * Basic computer skills * Strong verbal communication skills **Core Competencies** As a Full Stack Customer Service Representative, you will need to demonstrate: * The ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Excellent customer service skills to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * The ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * The ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * The ability to exercise strict confidentiality in all matters **Work Environment and Culture** As a remote employee, you will have the flexibility to work from home in a designated work area with company-provided technology equipment. You will need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed). Our work environment is primarily sedentary, and you will be able to sit for long periods of time. **Compensation and Benefits** As a Full Stack Customer Service Representative, you will be compensated at a rate of $15-$16/hour, depending on your level of experience. You will also be eligible for additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months. Our company offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Full Stack Customer Service Representative, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship programs to support your career growth and advancement * Opportunities to take on new challenges and responsibilities * A collaborative and supportive work environment that encourages innovation and creativity **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional support to individuals in need, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified individuals of all backgrounds and perspectives. **Accommodations for Individuals with Disabilities** If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, please contact our Human Resources Department at (800) 848-3555 x6702. **Pay Transparency** blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job