Experienced Pharmacy Customer Support Specialist – Remote-Hybrid Role for Delivering Exceptional Healthcare Services

Introduction to blithequark

At blithequark, we are dedicated to providing top-notch healthcare services that make a difference in people's lives. As a leading player in the industry, we strive to deliver exceptional support to healthcare providers, ensuring seamless prescription coverage verifications and unparalleled customer satisfaction. Our mission is built on a foundation of excellence, integrity, and compassion, and we are committed to fostering a work environment that is inclusive, supportive, and empowering. If you are passionate about making a positive impact in the healthcare sector, we invite you to join our team as a Pharmacy Customer Support Specialist in a remote-hybrid role.

Job Overview

In this critical role, you will be responsible for assisting healthcare providers, including doctors, hospitals, and pharmacies, with prescription coverage verifications. Your journey will begin with processing inbound faxes and verifying prescription details, eventually transitioning to provider phone support in a call center setting. As a Pharmacy Customer Support Specialist, you will be the bridge between healthcare providers and our organization, ensuring that prescription requests are processed efficiently and accurately. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Why You'll Love This Job

• Competitive pay with opportunities for long-term growth and professional development
• Fully paid training to set you up for success, ensuring you have the skills and knowledge required to excel in your role
• A remote-hybrid schedule that offers the perfect blend of flexibility and collaboration, with mostly remote work after the first month and one on-site day per month
• A temp-to-perm opportunity that can lead to career advancement and a long-term career with blithequark

Key Responsibilities

As a Pharmacy Customer Support Specialist, your key responsibilities will include:

• Processing inbound faxes from healthcare providers regarding prescription approvals, ensuring timely and accurate responses
• Verifying prescription details, such as provider information, patient data, and medication dosage, and following up for missing information as needed
• Accurately entering prescription requests into our system for processing, maintaining data integrity and attention to detail
• Handling inbound provider calls (approximately 20 per day) regarding prescription approvals and coverage, providing exceptional customer service and support
• Ensuring data accuracy by following structured workflows and company procedures, adhering to our high standards of quality and compliance
• Communicating professionally with healthcare professionals, building strong relationships and trust through effective communication and empathy
• Attending fully paid on-site training for the first month, followed by a remote-hybrid schedule with monthly in-office team-building days, fostering a sense of community and connection with your colleagues

Essential Qualifications

To be successful in this role, you will need:

• At least 6 months of customer service experience, preferably in a call center setting, although other customer-facing roles will be considered
• Strong verbal communication skills to interact professionally with healthcare providers, patients, and colleagues
• Excellent attention to detail for verifying prescription and patient information, ensuring accuracy and quality in your work

Preferred Skills

While not essential, the following skills and experience will be highly valued:

• Experience handling high-volume calls in a customer service or call center setting, demonstrating your ability to work in a fast-paced environment
• Familiarity with medical or pharmacy terminology, enabling you to communicate effectively with healthcare professionals
• Basic proficiency with database entry and electronic records systems, ensuring you can navigate our systems with ease

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Pharmacy Customer Support Specialist, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Career advancement opportunities, including temp-to-perm positions and internal promotions
• A supportive and inclusive work environment that fosters collaboration, innovation, and creativity
• Recognition and reward programs that acknowledge and celebrate your achievements and contributions

Work Environment and Company Culture

Our work environment is built on a foundation of respect, empathy, and inclusivity. We believe in:

• Fostering a culture of openness, transparency, and trust, where everyone feels valued and empowered
• Encouraging collaboration, innovation, and creativity, driving excellence and continuous improvement
• Supporting work-life balance and flexibility, recognizing the importance of your personal and professional well-being
• Celebrating diversity, equity, and inclusion, promoting a workplace that is welcoming and inclusive to all

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary that reflects your skills, experience, and qualifications
• A range of benefits, including health insurance, retirement plans, and paid time off
• Opportunities for professional development and career advancement
• A dynamic and supportive work environment that fosters growth, learning, and success

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive impact in the healthcare sector, we invite you to apply for the Pharmacy Customer Support Specialist role at blithequark. With a commitment to excellence, integrity, and compassion, we are dedicated to providing a work environment that is inclusive, supportive, and empowering. Join our team and be part of a dynamic and growing organization that is shaping the future of healthcare services.

Apply now to take the first step towards an exciting and rewarding career with blithequark. We look forward to welcoming you to our team and working together to make a difference in the lives of our customers and communities.