**Experienced Full Stack Customer Service Representative – Remote Health Insurance Enrollment Support**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in the health insurance industry? Do you have excellent communication skills, a passion for problem-solving, and a strong desire to work in a dynamic and fast-paced environment? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. **About blithequark** blithequark is a leading provider of cloud-based enrollment tools and services for state-based exchanges, brokers, insurers, and consumers. Our mission is to make finding and enrolling in health insurance simple, and we're committed to delivering an exceptional customer experience through our innovative technology and dedicated team of professionals. **Job Summary** As an Experienced Full Stack Customer Service Representative at blithequark, you will be responsible for providing top-notch customer service to our clients, resolving complex issues, and ensuring seamless enrollment experiences. You will work closely with our team to deliver exceptional results, meet performance targets, and contribute to the growth and success of our organization. **Responsibilities** * Provide exceptional customer service to clients via phone, email, and online chat, resolving complex issues and ensuring seamless enrollment experiences * Manage customer accounts, provide technical support, and interpret and follow defined procedures and policies * Deliver high-level customer service consistently, with a focus on building strong relationships and exceeding customer expectations * Collaborate with the team to identify and resolve issues, implement process improvements, and drive business growth * Stay up-to-date with industry developments, regulatory changes, and product updates to ensure expertise and provide informed guidance to clients * Participate in training and development programs to enhance skills and knowledge, and contribute to the growth and success of the organization **Requirements** * 18 years of age or older * High school diploma or equivalent required; degree in a related field (e.g., business, communications, or customer service) preferred * 1-2 years of experience in customer service, technical support, or a related field * Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner * Strong problem-solving skills, with the ability to analyze issues, identify solutions, and implement effective resolutions * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong technical skills, with proficiency in Microsoft Office and CRM systems * Ability to work independently and as part of a team, with a focus on collaboration and teamwork * Strong attention to detail, with the ability to maintain accuracy and precision in all aspects of work * Ability to adapt to changing priorities, processes, and technologies * Strong analytical and critical thinking skills, with the ability to analyze data, identify trends, and make informed decisions **Preferred Qualifications** * Previous experience in the health insurance industry or a related field * Familiarity with CRM systems and practices * Spanish bilingual or multilingual skills * Experience with call center software and technology * Strong knowledge of regulatory requirements and industry standards **What We Offer** * Competitive hourly rate ($15-$16.50 per hour) * Performance and attendance-based incentives * Comprehensive training program, with ongoing support and development opportunities * Collaborative and supportive team environment * Flexible work arrangements, with the option to work from home * Opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) matching program * Paid time off (PTO) and holidays * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual with a passion for problem-solving and a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. We are proud to be an employer of choice for talented individuals from diverse backgrounds, and we are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. **Disability Accommodations** blithequark is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations during the application or hiring process, please notify us in advance so that we can make necessary arrangements. **Background Check** As a condition of employment, all candidates must undergo a background check, which will be conducted by a third-party vendor. The background check will include a review of your employment history, education, and any other relevant information. **Drug Test** As a condition of employment, all candidates must undergo a drug test, which will be conducted by a third-party vendor. The drug test will include a review of your urine sample, which will be analyzed for the presence of illicit substances. **Internet Requirements** To perform the duties of this role, you will need to have a reliable internet connection with a minimum speed of 35 mb/s and a hard-wired ethernet connection. Mobile internet service providers and satellite internet are not compatible with our internal systems. **Work Environment** As a remote employee, you will be working from home and will be responsible for maintaining a dedicated, private, and secure workspace. You will also be required to have a personal device with a functioning camera for the training period. **Training Period** The training period for this role is 3 weeks, during which time you will be required to attend virtual training sessions and complete online coursework. You will also be required to participate in regular check-ins with your supervisor and team members to ensure your progress and address any questions or concerns. **Performance Incentives** As a remote employee, you will be eligible for performance incentives, which will be based on your performance and attendance. These incentives will be paid in addition to your base hourly rate. **Career Growth Opportunities** blithequark is committed to providing opportunities for career growth and advancement. As a remote employee, you will have access to training and development programs, mentorship, and career coaching to help you achieve your career goals. **Learning Benefits** As a remote employee, you will have access to a range of learning benefits, including online courses, webinars, and workshops. You will also have access to a library of resources and tools to help you develop your skills and knowledge. **Compensation and Benefits** As a remote employee, you will be eligible for a range of compensation and benefits, including a competitive hourly rate, performance incentives, comprehensive training, and access to cutting-edge technology and tools. You will also have access to a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off (PTO). **Work-Life Balance** As a remote employee, you will have the flexibility to work from home and maintain a healthy work-life balance. You will be required to work a standard 40-hour workweek, with regular breaks and time off for holidays and vacation. **Company Culture** blithequark is committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees. We value diversity, equity, and inclusion, and we strive to create a workplace that is free from bias and harassment. **Conclusion** If you're a motivated and customer-focused individual with a passion for problem-solving and a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. We offer a competitive hourly rate, comprehensive training, and access to cutting-edge technology and tools. We also offer a range of benefits, including medical, dental, and vision coverage, 401(k) matching, and paid time off (PTO). Apply today and join our team of talented professionals who are dedicated to delivering exceptional customer service and driving business growth. Apply for this job