**Experienced Customer Service Representatives – Monolingual English Calls Only Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further! blithequark is seeking highly motivated and skilled Customer Service Representatives to join our growing team in El Paso, TX. As a Customer Service Representative at blithequark, you will be the face of our organization, providing top-notch support to our customers via telephone, IVR, and web-based portals. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals and communities to thrive. Our mission is to deliver exceptional experiences that exceed our customers' expectations, and we're committed to making a positive impact in the lives of those we serve. With a strong focus on customer satisfaction, employee development, and community engagement, blithequark is a dynamic and inclusive workplace that values diversity, equity, and inclusion. **Why Join blithequark?** * **Work-Life Balance Support**: Enjoy flexibility tailored to your needs, with a fully remote working arrangement that allows you to balance your work and personal life. * **Competitive Compensation**: Receive competitive hourly pay, with quarterly bonuses based on performance. * **Comprehensive Insurance Coverage**: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA, as well as Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * **Future Planning**: Prepare for retirement with our 401K Retirement Savings plan and Company Matching. * **Paid Time Off Package**: Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. * **Holistic Wellness Support**: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * **Recognition Platform**: Acknowledge and appreciate outstanding employee contributions. * **Tuition Reimbursement**: Invest in your ongoing education and development. * **Employee Perks and Discounts**: Enjoy additional benefits and discounts exclusively for employees. * **Maximus Wellness Program and Resources**: Access a range of wellness programs and resources tailored to your needs. * **Professional Development Opportunities**: Participate in training programs, workshops, and conferences. **Essential Duties and Responsibilities:** * Interact with customers to provide information in response to inquiries about programs and services in a contact center. * Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services. * Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. * Follow standard operating procedures to ensure consistency and accuracy. * Address customer inquiries and resolve problems to ensure that appropriate changes are made. * Refer unresolved customer grievances to designated departments for further investigation. * Communicate with supervisor regarding any potential needs or concerns. * Navigate multiple computer systems and add appropriate documentation to the systems while speaking with a customer. * Perform data entry accurately. **Minimum Requirements:** * High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. * Program Specific Requirements: + High School diploma or equivalent + 6 months of customer service experience preferred + Must reside within 70 miles of El Paso, TX (Must live in Texas) * Home Office Requirements: + Reliable, high-speed internet service + Minimum 20 Mbps download speeds + Must be a traditional, wired high-speed connection such as cable or fiber + Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible + Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed + Quiet and distraction-free workspace + blithequark will supply your computer equipment **What We Offer:** * A dynamic and inclusive workplace that values diversity, equity, and inclusion * Opportunities for professional growth and development * A comprehensive benefits package, including health insurance, life insurance, and retirement savings plan * A competitive salary and quarterly bonuses based on performance * A fully remote working arrangement that allows you to balance your work and personal life * A recognition platform that acknowledges and appreciates outstanding employee contributions * Access to a range of wellness programs and resources tailored to your needs **How to Apply:** If you're a motivated and skilled customer service professional who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through the link below: Apply for the job now! We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. **Pay Transparency:** blithequark compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of blithequark's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, blithequark provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. blithequark will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Apply for this job