Experienced Bilingual Customer Service Representative – Freelance, Remote, Korean-English Speaking, Technical Support Specialist for Digital Business Card Solutions

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative digital solutions. As a leading provider of digital business card solutions, we empower over 55,000 companies to transition from traditional to smart digital business cards, leveraging cutting-edge NFC-enabled products that seamlessly integrate with CRM systems and provide advanced lead generation capabilities. Our platform serves a diverse client base, from small businesses to enterprise-level organizations, with a focus on technological innovation and sustainable business practices.

About the Role

We are seeking a highly skilled and bilingual (Korean-English) Customer Support Representative to join our team as a freelance, remote worker. As a crucial member of our support team, you will provide exceptional technical support for our digital business card platform, ensuring that Korean-speaking customers maximize the value of their digital business card investment. Your expertise will serve as a vital bridge between our innovative technology and our Korean market users, delivering clear communication and understanding of the platform's technical features.

The Impact You'll Make

In this role, you will have the opportunity to make a significant impact by providing technical support, handling customer inquiries, and driving customer success. Your key responsibilities will include:

• Assisting with digital card activation and setup
• Troubleshooting NFC and QR code functionality
• Guiding users through CRM integration processes
• Supporting mobile app and widget configurations
• Mastering product knowledge to handle complex technical inquiries
• Providing detailed technical explanations in both Korean and English

Customer Communication

You will be the primary point of contact for our Korean-speaking customers, handling inquiries via email, live chat, and phone support. Your excellent communication skills in both Korean and English will ensure that customers receive timely and effective support, resulting in increased customer satisfaction and loyalty.

• Handling customer inquiries via email (70%)
• Managing live chat support (20%)
• Providing phone support when needed (10%)
• Ensuring clear communication in both Korean and English

Account Management

You will also be responsible for assisting customers with account management tasks, including customizing digital landing pages, team management features, and analytics and reporting tools. Your expertise will help customers optimize their use of our platform, driving business growth and success.

• Helping customers customize their digital landing pages
• Assisting with team management features
• Guiding users through analytics and reporting tools
• Supporting enterprise-level platform configurations

Product Education

As a product expert, you will educate customers on the technical features and capabilities of our digital business card platform, providing best practices for digital card usage and sharing knowledge about integration possibilities. Your passion for technology and customer success will drive customer engagement and adoption of our platform.

• Explaining technical features and capabilities
• Guiding users through platform updates
• Providing best practices for digital card usage
• Sharing knowledge about integration possibilities

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Native or near-native proficiency in Korean and English
• Minimum 2 years of customer support experience
• Experience with technical product support
• Proven track record in B2B customer service
• Familiarity with CRM systems
• Proven ability to understand and explain tech-heavy products
• Demonstrated experience in technical customer support

Preferred Qualifications

In addition to the essential qualifications, we prefer candidates with the following skills and experience:

• Strong technical aptitude and quick learning ability
• Excellent written and verbal communication skills in both languages
• Problem-solving mindset
• Attention to detail
• Patience and empathy
• Ability to explain complex technical concepts simply
• Strong organizational skills

Work Environment and Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote worker, you will be part of a global team that values collaboration, innovation, and customer satisfaction. We offer a flexible and autonomous work setup, allowing you to work from the comfort of your own home and manage your schedule effectively.

Compensation and Benefits

We offer a competitive hourly rate of $7 per hour, with opportunities for professional growth and development. While we do not offer a benefits package, we provide a unique opportunity to work with a cutting-edge technology company and develop your skills in a fast-paced and dynamic environment.

What to Expect

As a freelance, remote worker, you can expect:

• A remote position with flexible working hours
• A reliable internet connection and a quiet workspace
• A computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up
• Internet speed of at least 40 Mbps
• A headset with an extended mic that has noise cancellation and a webcam
• A back-up computer and internet connection
• A quiet, dedicated workspace at home

Working Hours

Your working hours will be Monday to Friday, 8 PM to 4 AM EST (Eastern Standard Time), with occasional weekend availability for urgent matters. You will be required to work 40 hours per week, with flexibility to manage your schedule effectively.

Conclusion

If you are a motivated and customer-focused individual with a passion for technology and innovation, we encourage you to apply for this exciting opportunity. As a bilingual Customer Support Representative at blithequark, you will have the chance to make a significant impact on our customers' success, while developing your skills and expertise in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of our innovative and customer-centric team!