Experienced Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction in the Health Insurance Industry at blithequark

Introduction to blithequark

At blithequark, we are passionate about making a positive impact in the lives of our customers. As a leading player in the health insurance industry, we are committed to providing innovative solutions and exceptional customer experiences. Our mission is to simplify the process of finding and enrolling in health insurance, and we are looking for talented and dedicated individuals to join our team. If you are a customer-focused and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for our Remote Customer Service Representative position.

Job Overview

As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer experiences and driving customer satisfaction. You will be responsible for handling inbound and outbound calls, managing customer accounts, and providing technical support to our customers. You will also be required to interpret and follow defined procedures and policies, and to use your creative problem-solving skills to resolve customer complaints and concerns.

Key Responsibilities

• Deliver the highest level of customer service experience consistently, ensuring that customers are satisfied with the service they receive
• Manage customer accounts and provide technical support, responding to customer inquiries and resolving issues in a timely and professional manner
• Handle inbound and outbound calls, using your excellent communication skills to build rapport with customers and provide solutions to their problems
• Interpret and follow defined procedures and policies, ensuring that you are always up-to-date with the latest developments and changes in the industry
• Use your creative problem-solving skills to resolve customer complaints and concerns, thinking outside the box to find solutions that meet the customer's needs
• Participate in extensive self-study, training, and testing, ensuring that you have the knowledge and skills required to perform your role to the highest standard
• Adhere to regulated guidelines for communications via all channels, ensuring that you are always compliant with industry regulations and standards

Requirements and Qualifications

To be successful in this role, you will need to have a range of skills and qualifications, including:

Essential Qualifications

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with mobile internet service providers and/or satellites
• NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Preferred Qualifications

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

Skills and Competencies

To be successful in this role, you will need to have a range of skills and competencies, including:

Technical Skills

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• Excellent verbal and written communication skills

Soft Skills

• High level of professionalism
• Self-motivated and success-driven
• Comfortable working from home
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to a range of training and development opportunities, including:

Training and Development

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment

Work Environment and Company Culture

At blithequark, we are proud of our company culture and work environment. We believe in building a positive and supportive team environment, where employees feel valued and empowered to succeed. As a Remote Customer Service Representative, you will be part of a dynamic and fast-paced team, working together to deliver exceptional customer experiences and drive business results.

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits, including:

Compensation

• $15.00 - $16.50 Hourly
• Performance and attendance-based incentives, in addition to the base pay

Perks and Benefits

• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Conclusion

If you are a customer-focused and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for our Remote Customer Service Representative position. At blithequark, we are committed to delivering exceptional customer experiences and driving business results, and we believe that you could be a valuable addition to our team. Apply now to take the first step in your career with blithequark!