Remote Fraud Specialist Call Center $15.00 DIB

Description Summary of This Role Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation. What Part Will You Play? • Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials. • Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts. What Are We Looking For in This Role? Minimum Qualifications • High School Diploma or Equivalent • 6 months minimum call center experience, either remote or onsite within the last 18 months • The pay for this role is $15.00 per hour . This is an entry level role and the pay is non-negotiable. • This position requires you to be on camera during training and other times as deemed necessary by your supervisor. • Your internet router / modem is in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training. • This is a US based role only.. • Once you apply , you will complete an on demand digital interview. The recruiter will review and then reach out to you for any potential next steps • You must be flexible and open to a work schedule that is mid shift to late shifts that include working the weekends as part of your weekly schedule.We are a 24/7 call center • This role is not bonus eligible. • Must have a cabled internet provider, no wireless Preferred Qualifications • previous work experience in a fraud related field. What Are Our Desired Skills and Capabilities? • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making. • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision. The position listed in this requisition is ineligible for the referral bonus award program. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department Benefits Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ Pay is $15.00 The above represents the expected salary range for this job requisition. "Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado." This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. Apply tot his job Apply To this Job