**Experienced Full Stack Customer Service Representative – Medicaid Member Support**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we want to hear from you! As a Remote Call Center Customer Service Representative at blithequark, you'll play a vital role in supporting the Medicaid Member Support program for the State of Iowa. Join our team and become a part of a dynamic, inclusive, and growth-oriented culture where individuality is valued and celebrated. **About blithequark** At blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. With a strong commitment to innovation, diversity, and inclusion, we're shaping the future of customer service and beyond. Our team is passionate about making a real impact, and we're looking for like-minded individuals to join us on this exciting journey. **The Role** As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that their needs are met with empathy, knowledge, and commitment. Your responsibilities will include: * Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately document enrollment requests and status changes * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements** To succeed in this role, you'll need: * Basic understanding of a call center environment in a customer service role and quality monitoring processes * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * High School diploma or GED * Background required * Must reside within 1 hour driving distance from Des Moines, IA **Preferred Qualifications** * Excellent typing and grammar skills * Ability to navigate a computer * Ability to understand and utilize policy * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access **What We Offer** As a valued member of our team, you'll enjoy: * $18.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options **Work Environment and Culture** At blithequark, we're committed to creating a positive, employee-friendly culture that values individuality and promotes growth. Our team is passionate about making a real impact, and we're looking for like-minded individuals to join us on this exciting journey. You'll have the opportunity to work with a diverse group of people, develop your skills and expertise, and contribute to a dynamic and inclusive work environment. **Compensation and Benefits** The pay for this role is $18.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. We also offer a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodations for Individuals with Disabilities** If you need a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our accommodation form. We're committed to providing equal access to employment opportunities for individuals with disabilities. **Join Our Team** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to become a part of our dynamic team at blithequark. Apply for the job now! Apply for this job Apply for this job