Experienced Part-Time Customer Service Advisor for Remote Work Opportunities in the USA – Delivering Exceptional Client Experiences and Driving Business Growth through Effective Communication and Problem-Solving Skills

Welcome to blithequark

At blithequark, we are dedicated to delivering mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a leader in our industry, we pride ourselves on fostering a culture where individuality is noticed and valued every day. Our team is passionate about providing exceptional service, and we are looking for like-minded individuals to join us as Part-Time Customer Service Advisors.

Job Overview

We are seeking highly motivated and customer-focused individuals to join our team as Part-Time Customer Service Advisors. As a Customer Service Advisor, you will play a critical role in supporting our clients' customers with their post-purchase needs, from tracking orders to checking order status and more. If you are passionate about providing exceptional service and helping customers feel heard, we want to hear from you!

Key Responsibilities

• Handle inbound calls from customers with inquiries about their recent purchases, providing timely and effective solutions to their queries.
• Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs, ensuring a seamless and positive experience.
• Utilize your problem-solving skills to find quick solutions and resolve any issues, de-escalating frustrated customers with empathy and professionalism.
• Help upsell or cross-sell when appropriate and necessary, identifying opportunities to drive business growth and increase customer satisfaction.
• Collaborate with our team to achieve performance-based bonus incentives, recognizing and rewarding your hard work and success.

Who We're Looking For

• A compassionate and patient individual with excellent communication and soft skills, able to thrive in a high-volume, fast-paced environment.
• Strong problem-solving abilities and a knack for de-escalating upset customers, with a focus on providing exceptional service and driving customer satisfaction.
• Someone who is flexible and able to work in a remote setting, with a secured workspace and reliable internet connection.
• Experience in customer service or call centers is a plus, but not required – we provide comprehensive training to ensure your success.

Essential Qualifications

• 18 years or older, with a High School Diploma or GED.
• Able to successfully pass a criminal background check and provide vaccination status, where legally permissible.
• At least six months of experience in customer service, with a proven track record of providing exceptional service and driving customer satisfaction.
• High-speed internet access, meeting the required speeds, and a reliable ethernet connection.
• Ability to accurately type at least 30 WPM and navigate our systems with ease.
• A secured workspace with a door that is only accessible to you during work hours, ensuring a distraction-free and productive environment.

Preferred Qualifications

• Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• Previous experience working in a remote or call center environment, with a strong understanding of the challenges and opportunities that come with it.
• Strong technical skills, with the ability to learn and adapt to new systems and technologies quickly.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Part-Time Customer Service Advisor, you will have access to comprehensive training and development programs, designed to help you succeed in your role and advance your career. Our training program includes 19 days of full-time hours, working Monday through Friday, 10am – 6:30pm CST, starting the week of July 13th. You will also have the opportunity to work with a supportive team environment, where you will receive ongoing coaching and feedback to help you achieve your goals.

Work Environment and Company Culture

At blithequark, we value the health and safety of our associates, their families, and our community. We offer a remote work environment, allowing you to work from the comfort of your own home, with a secured workspace and reliable internet connection. Our company culture is built on a foundation of respect, empathy, and inclusivity, where individuality is noticed and valued every day. We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $17.31 per hour, with performance-based bonus incentives to reward your hard work and success. You will also have the opportunity to work with a supportive team environment, where you will receive ongoing coaching and feedback to help you achieve your goals. Our benefits package includes a range of perks and benefits, designed to support your well-being and career growth.

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role, we encourage you to apply for our Part-Time Customer Service Advisor position. At blithequark, we are committed to delivering exceptional service and driving business growth, and we are looking for talented individuals to join our team. Don't miss this opportunity to take the next step in your career and apply today!

Ready to join a team that values individuality and is passionate about providing exceptional service? Apply now and become a part of our dynamic team at blithequark. We look forward to hearing from you!