**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our elite team, you will play a vital role in helping individuals navigate the complexities of health insurance enrollment, providing top-notch support, and making a meaningful impact in the lives of our customers. **About blithequark** blithequark is a leading provider of innovative cloud-based enrollment tools that empower millions of consumers across the country to make better health plan decisions. With the largest state-based marketplace footprint, we are committed to making finding and enrolling in health insurance simple, especially during these challenging times. Our consumer-friendly interface and decision support tools have earned us numerous awards and recognition in the industry. **Job Summary** As a Remote Customer Service Representative at blithequark, you will be responsible for delivering an exceptional customer experience through inbound and outbound calls, online chat inquiries, and application data entry. You will work closely with our team to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies. If you are a self-driven, success-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** - Deliver the highest level of customer service experience consistently, ensuring that every interaction is positive and memorable. - Manage customer accounts and provide technical support, resolving issues efficiently and effectively. - Enter application data accurately and efficiently, ensuring that all customer information is up-to-date and secure. - Respond to online chat inquiries as assigned, providing timely and helpful support to customers. - Interpret and follow defined procedures and policies, ensuring compliance with regulatory guidelines. - Utilize creative problem-solving skills to resolve complex customer issues, thinking outside the box to find innovative solutions. - Demonstrate flexibility and adaptability to changing projects and updates, prioritizing tasks and managing time effectively. - Participate in extensive self-study, training, and testing, passing required exams to progress through our certification program. - Adhere to regulated guidelines for communications via all channels, ensuring that customer interactions are secure and compliant. **Qualifications** - Moderate to Advanced computer skills, with a high level of comfort learning new technology. - High level of professionalism, with excellent verbal and written communication skills. - Comfortable working from home, with a dedicated, private, and secure workspace. - Self-motivated and success-driven, with a passion for delivering exceptional customer experiences. - Previous experience in customer support or technical support roles is a plus, as is familiarity with CRM systems and practices. **What We Offer** - Paid Training, ensuring that you have the skills and knowledge needed to succeed in this role. - Full-Time, Seasonal role with performance and attendance-based incentives, in addition to the base pay. - The convenience of working from home, with a collaborative and supportive team environment. - 401K Match, Individual Coverage HRA (ICHRA), and Paid Time Off (PTO). - Opportunities for career growth and development, with a focus on continuous learning and improvement. **Requirements** - 18 years of age or older. - Complete Background check and drug test within 3 days. - Dedicated, private, and secure workspace. - Personal device with functioning camera required for the Training Period. - Committed to full attendance for paid 3-week Training period. - Minimum Internet Speed of 35 mb/s with ethernet. - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required. - NOT compatible with mobile internet service providers and/or satellites. - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders. **Preferred Experience** - Previous experience in customer support or technical support roles. - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act. - Previous experience in a Call Center. - Familiarity with CRM systems and practices. - Spanish Bilingual, a plus. **How to Apply** If you are a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job