Experienced eCommerce Customer Service Representative – Delivering Exceptional Support and Driving Sales Growth in a Dynamic Online Environment at blithequark

Introduction to blithequark

Imagine working for a company that values your skills, recognizes your potential, and offers a family-oriented environment where you can thrive. At blithequark, we've been dedicated to helping customers create beautiful homes since 1967. As we continue to grow and expand our team in Columbus, OH, we're seeking a highly motivated and driven individual to join our eCommerce customer service team. If you're passionate about delivering exceptional support, driving sales growth, and building strong relationships with customers, we'd love to hear from you.

Job Overview

As an eCommerce Customer Service Representative at blithequark, you will play a vital role in providing top-notch support to our customers across various channels, including in-person, phone, email, and live chat. Your primary objective will be to ensure that our customers have an outstanding experience, from initial inquiry to post-purchase support. You will advise customers on our products and services, process online orders, returns, and exchanges, and resolve any issues that may arise. If you're a team player with a strong service orientation, excellent communication skills, and a passion for sales, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle customer inquiries with professionalism and enthusiasm, providing timely and effective solutions to their concerns.
• Advise customers on our flooring options, installation services, and maintenance care to ensure informed purchasing decisions.
• Process online orders, returns, and exchanges in NetSuite, liaising with our warehouse and shipping teams to ensure seamless fulfillment.
• Manage inquiries and resolve issues on Amazon Seller Central, eBay, and other third-party channels, ensuring that our customers receive exceptional support across all platforms.
• Qualify and pursue sales leads generated through our eCommerce platforms to drive revenue growth and expand our customer base.
• Schedule LTL shipments, coordinate drop-ship orders, and file carrier claims for damaged or lost items, ensuring that our customers receive their products on time and in good condition.

Essential Qualifications

• Exceptional written and verbal communication skills, with a strong service orientation and a passion for delivering outstanding customer experiences.
• Able to juggle multiple priorities in a dynamic eCommerce environment, with a strong ability to multitask and adapt to changing situations.
• Experience with Intercom, NetSuite, and Microsoft Office (especially Excel) is a plus, although we provide comprehensive training to ensure that you have the skills and knowledge needed to succeed in this role.
• Familiarity with Amazon, eBay, or other online marketplaces is desirable, although not essential, as we provide ongoing training and support to help you develop your skills and knowledge.
• Must be able to lift and move up to 75 lbs when handling samples or coordinating shipments, although this is not a regular requirement of the role.
• Eager to learn new tools, processes, and take on expanded responsibilities, with a strong commitment to ongoing learning and professional development.

Preferred Qualifications

• Previous experience in a customer-facing role, preferably in an eCommerce environment, although we welcome applications from candidates with transferable skills and a passion for customer service.
• Knowledge of flooring products and services, although not essential, as we provide comprehensive training to ensure that you have the skills and knowledge needed to succeed in this role.
• Experience with sales and customer service software, such as CRM systems, although not essential, as we provide ongoing training and support to help you develop your skills and knowledge.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As an eCommerce Customer Service Representative, you'll have access to ongoing training and development opportunities, including:

• Comprehensive training on our products and services, including flooring options, installation services, and maintenance care.
• Regular coaching and feedback to help you develop your skills and knowledge, with a strong focus on customer service, sales, and communication.
• Opportunities to take on expanded responsibilities and contribute to special projects, such as process improvements, customer experience initiatives, and sales growth strategies.
• A supportive and collaborative team environment, with a strong focus on teamwork, communication, and mutual respect.

Work Environment and Company Culture

At blithequark, we pride ourselves on our family-oriented environment, where our employees are valued and respected. Our company culture is built on a strong foundation of:

• Integrity, honesty, and transparency, with a strong commitment to doing the right thing and treating our customers and employees with respect and dignity.
• Teamwork and collaboration, with a strong focus on communication, mutual respect, and a willingness to help and support each other.
• Continuous learning and improvement, with a strong commitment to ongoing training and development, and a willingness to adapt to changing situations and priorities.
• Customer-centricity, with a strong focus on delivering exceptional customer experiences and building strong relationships with our customers.

Compensation, Perks, and Benefits

As an eCommerce Customer Service Representative at blithequark, you'll enjoy a competitive hourly rate of $13.00 – $17.50 per hour, depending on your experience and qualifications. You'll also be eligible for a range of benefits, including:

• 401(k) and 401(k) matching, to help you plan for your future and achieve your long-term financial goals.
• Dental, health, and vision insurance, to help you maintain your physical and mental well-being.
• Paid time off, to help you relax, recharge, and pursue your interests and hobbies.
• A supportive and collaborative team environment, with a strong focus on teamwork, communication, and mutual respect.

Conclusion

If you're a motivated and driven individual with a passion for customer service, sales, and building strong relationships, we encourage you to apply for this exciting opportunity. As an eCommerce Customer Service Representative at blithequark, you'll have the chance to make a real difference in the lives of our customers, while developing your skills and knowledge in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and discover the blithequark difference!