Experienced Bilingual Ukrainian Customer Support Associate for Revolutionary Satellite Constellation Project at blithequark

Introduction to blithequark and the Industry

Imagine a future where humanity is exploring the stars, and the world is connected like never before. At blithequark, this vision is not just a dream but a reality we are actively working towards. As a pioneer in the space technology industry, blithequark is developing innovative technologies to make human life on Mars possible. One of the key projects that are bringing us closer to this goal is Starlink, our revolutionary satellite constellation designed to deliver low-latency broadband internet worldwide.

As an early member of the Starlink Customer Support team at blithequark, you will play a crucial role in ensuring that our customers have an exceptional experience with our services. This is an exciting opportunity to join a dynamic and growing team that is passionate about providing top-notch support and making a real difference in people's lives.

Job Overview

The Customer Support Associate, Bilingual Ukrainian (Starlink) role at blithequark is a unique chance to be the face of Starlink to our customers, providing them with technical support, troubleshooting, and resolving issues across multiple channels. You will be an integral part of a scrappy, early-stage Support team that is setting the tone for how we help our customers. Your excellent problem-solving skills, technical aptitude, and ability to communicate complex concepts simply will make you a valuable asset to our team.

Key Responsibilities

• Triage and resolve customer issues across multiple channels (digital, voice, etc.), acting as a relentless internal advocate for the customer within blithequark.
• Provide technical support to customers using hardware, software, and network expertise, ensuring that they can fully utilize our services.
• Surface product, process, and training issues by pairing quantitative and qualitative methods, and be the voice of the customer, in the language of the business.
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues, contributing to the continuous improvement of our support processes.
• Create and maintain an internal knowledge base and help center collateral, ensuring that our team has the resources needed to provide excellent support.

Essential Qualifications

• High school diploma or equivalency certificate.
• 1+ years of experience in a front-line customer support role, with a proven track record of providing excellent support and resolving customer issues effectively.
• Fluent in English and Ukrainian, with excellent written and verbal communication skills.

Preferred Skills and Experience

• Excellent problem-solving and sleuthing skills, with the ability to go beyond the apparent and available answer to satisfy the customer.
• Excellent empathy, active listening, and resiliency skills, with the ability to internalize customer concerns, solve them, and keep it positive.
• Strong attention to detail and time management skills, with the ability to take pride in your craft and manage multiple tasks simultaneously.
• Willingness and ability to flex weekend and night shift hours as needed to support our growth, with a flexible and adaptable approach to work.
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role, with a passion for continuous learning and improvement.
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment, with the ability to thrive in a dynamic and changing context.
• Technical aptitude, with experience in networking, hardware troubleshooting, software development, etc., and a willingness to learn and develop new technical skills.

Additional Requirements

• Must be available to work scheduled shifts, including holidays, with a commitment to providing excellent support to our customers at all times.
• Must be available to work overtime hours and/or weekends as needed, with a flexible approach to work and a willingness to go the extra mile.
• This is not a remote position and will require relocation if not already local to the area, with a willingness to relocate for the right opportunity.
• After 1 week of classroom training, must be available to work 10 hours a day on one of the following shifts: Shift Alpha, Shift Delta, or Shift Echo, with a commitment to providing excellent support during your scheduled hours.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Associate, you will have access to a range of training and development opportunities, including classroom training, on-the-job training, and mentorship programs. You will also have the opportunity to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and skills.

Our company culture is built on a foundation of innovation, collaboration, and continuous learning. We encourage our employees to think creatively, take risks, and push the boundaries of what is possible. With a strong focus on teamwork and communication, we work together to achieve our goals and celebrate our successes.

Work Environment and Company Culture

At blithequark, we are passionate about creating a work environment that is inclusive, supportive, and stimulating. Our offices are designed to foster collaboration and creativity, with open spaces, state-of-the-art technology, and a range of amenities to support your well-being and productivity.

We believe in recognizing and rewarding the contributions of our employees, with a range of benefits and perks that reflect our commitment to their growth and development. From comprehensive medical, vision, and dental coverage to access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks, we are dedicated to supporting the health, happiness, and financial security of our team members.

Compensation, Perks, and Benefits

As a Customer Support Associate at blithequark, you can expect a competitive salary and benefits package that reflects your skills, experience, and contributions to the company. Our pay range for this role is $24.00/hour (Level 1), $25.00/hour (Level 2), and $27.00/hour (Level 3), with the actual level and base salary determined on a case-by-case basis.

In addition to your base salary, you may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.

Conclusion

If you are a motivated and talented individual who is passionate about providing excellent customer support, we encourage you to apply for the Customer Support Associate, Bilingual Ukrainian (Starlink) role at blithequark. This is a unique opportunity to join a dynamic and growing team, work on a revolutionary project, and contribute to the success of our customers. With a competitive salary and benefits package, a supportive and inclusive work environment, and opportunities for growth and development, we believe that blithequark is the perfect place to take your career to the next level.

So why wait? Apply now to join our team and be a part of something amazing. We look forward to hearing from you and exploring how you can contribute to the success of blithequark and our customers.