Experienced Bilingual German Customer Support Associate for Revolutionary Satellite Constellation Project at blithequark

Introduction to blithequark and the Industry

Imagine being part of a team that is pushing the boundaries of what is possible in space technology and exploration. At blithequark, we are driven by a passion for innovation and a belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Our team is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. As a key player in this mission, we are seeking an experienced and skilled Customer Support Associate to join our team and provide exceptional support to our customers.

About the Role

As a Customer Support Associate, Bilingual German, you will be the face of our revolutionary satellite constellation project, Starlink, to our customers, ensuring they have an exceptional overall experience. You will be an early member of the Starlink Customer Support team, responsible for triaging, troubleshooting, and resolving customer issues. Your expertise will be crucial in analyzing trends, identifying gaps, and designing simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers.

Key Responsibilities

• Triage and resolve customer issues across multiple channels (digital, voice, etc.), being a relentless internal advocate for the customer within blithequark
• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods, being the voice of the customer in the language of the business
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge base and help center collateral

Essential Qualifications

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role
• Fluent in English and German

Preferred Skills and Experience

• Excellent problem-solving and sleuthing skills, with the ability to go beyond just the apparent and available answer and do what it takes to satisfy the customer
• Excellent written and verbal communication skills, with the ability to distill complex concepts into simple explanations
• Excellent empathy, active listening, and resiliency skills, with the ability to internalize customer concerns and solve them in a positive manner
• Strong attention to detail and time management skills, with a pride in your craft
• Willingness and ability to flex weekend and night shift hours as needed to support our growth
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude, with experience in networking, hardware troubleshooting, software development, etc.

Skills and Competencies Required for Success

To be successful in this role, you will need to possess a unique combination of technical, business, and interpersonal skills. You will need to be an excellent communicator, with the ability to distill complex technical concepts into simple, easy-to-understand language. You will also need to be an effective problem solver, with the ability to analyze complex issues and develop creative solutions. Additionally, you will need to be a team player, with the ability to collaborate with internal teams to resolve customer issues and improve our overall customer experience.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Associate, you will have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment. You will be working with a team of experienced professionals who are passionate about delivering exceptional customer experiences, and you will have the opportunity to learn from them and develop your skills in areas such as technical support, customer service, and problem solving. Additionally, you will have access to a range of training and development programs, including on-the-job training, mentorship, and formal education programs.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on a foundation of innovation, teamwork, and customer focus. We believe in creating a work environment that is collaborative, dynamic, and supportive, where employees feel valued and empowered to contribute their best work. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact on the world through our work. As a Customer Support Associate, you will be an integral part of our team, and you will have the opportunity to contribute to our mission and values.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary range of $24.00-$27.00 per hour, depending on experience and qualifications. We also offer a range of perks and benefits, including comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. Additionally, you will have the opportunity to accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

Conclusion

If you are a motivated and skilled customer support professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Support Associate, Bilingual German, you will be an integral part of our team, and you will have the opportunity to contribute to our mission and values. Don't miss out on this chance to join a dynamic and innovative company that is changing the world through its work. Apply now to become a part of the blithequark team and take your career to the next level.