Experienced Customer Service Agent – Real Estate Support Services Specialist for a Dynamic and Growing Team at blithequark

Introduction to blithequark and the Industry

blithequark is a pioneering force in the real estate industry, dedicated to providing innovative solutions and exceptional support to real estate professionals and consumers alike. As a leader in the field, blithequark is committed to building, strengthening, and expanding relationships with its partners and users. The company's focus on education, collaboration, and customer satisfaction has earned it a reputation as a trusted and reliable partner in the industry. If you are passionate about delivering exceptional customer service, educating others, and contributing to the growth and success of a dynamic team, then this role at blithequark is an exciting opportunity for you.

About the Team and the Role

The Support Services team at blithequark is a well-versed and collaborative group that works closely with all areas of the business to provide top-notch support to real estate professionals, consumers, and internal teams. As a Customer Service Agent, you will play a vital role in addressing challenges, providing valuable education, and supporting the company's products and services. This multifaceted position is divided into two key areas: Account Management and Program Management. In Account Management, you will focus on addressing the needs of blithequark's users, ensuring they receive exceptional support and resolving any issues that may arise. In Program Management, you will be responsible for maintaining quality of service for various operations that drive key business functions, including Listing Approvals, Agent and Brokerage Accountability programs, and Listing and Account Quality Control measures.

Key Responsibilities

• Manage a high volume of customer inquiries via email and live chat, with inquiries relating to site usability, information accuracy, billing, and accounts.
• Recognize problems, find resolutions, and provide feedback for site improvements to product teams.
• Continuously build, test, assess, and improve systems, processes, and policies to help contribute to overall site satisfaction.
• Actively participate in user education and training presentations, agent relationships, and general site improvement discussions for related brands.
• Educate, prepare, and set clear expectations for all users based on site policies to ensure a positive user experience.
• Facilitate program oversight processes that minimize bad listing behavior by leveraging data to identify and improve key problem areas.
• Maintain relationships with landlord partners to ensure they are set up for success and happy with blithequark's products and services.
• Oversee the listing approval process to thoroughly vet and maintain high listing quality with minimal disruption to partners.
• Facilitate the seamless onboarding and comprehensive education of new brokerage and landlord partners to aid their success in advertising.
• Identify potential revenue opportunities for the business under the Support Services purview.
• Ensure that the site operates in full compliance with all applicable laws and regulations (involves collaboration with Legal, Strategy, PE&O, and other cross-functional teams/stakeholders).

Essential Qualifications

To be successful in this role, you will need to have previous experience in customer service or client support roles, with a proven track record of delivering exceptional customer service and resolving complex issues. You should be comfortable managing high volumes of customer contact through email and live chat, prioritizing tasks effectively, and communicating effectively with internal and external stakeholders. Excellent customer service and creative problem-solving skills are essential, as well as the ability to adapt quickly to change and work in a fast-paced environment.

Preferred Qualifications

• Previous experience in the real estate industry or a related field.
• Knowledge of the New York City real estate market.
• Proficiency in the Google Drive suite of tools.
• Availability to work on a rotating weekend schedule (typically no more than 2 weekend days a quarter).
• A strong desire to understand the real estate industry and contribute to the growth and success of blithequark.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong attention to detail and ability to maintain accuracy in a high-volume environment.
• Ability to adapt quickly to change and work in a dynamic environment.
• Strong customer service skills and ability to resolve complex issues.
• Ability to work collaboratively with internal and external stakeholders.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Agent, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and professional development courses. You will also have the opportunity to work with a dynamic and experienced team, learn from industry experts, and contribute to the growth and success of a leading company in the real estate industry.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values its employees and is committed to creating a positive and supportive work environment. Our company culture is built on a foundation of teamwork, collaboration, and mutual respect, and we are dedicated to fostering a culture of excellence, innovation, and continuous improvement. As a Customer Service Agent, you will be working in a 100% remote environment, with the flexibility to work from anywhere and manage your own schedule.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a hourly rate of $22 per hour. You will also have access to a range of perks and benefits, including opportunities for professional development, a dynamic and supportive work environment, and the flexibility to work from anywhere.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, educating others, and contributing to the growth and success of a dynamic team, then this role at blithequark is an exciting opportunity for you. With its innovative approach to the real estate industry, commitment to employee growth and development, and positive and supportive work environment, blithequark is the perfect place to build a rewarding and challenging career. So why not apply today and take the first step towards an exciting and fulfilling career as a Customer Service Agent at blithequark?