Experienced Customer Service Representative – Call Center Product Specialist for Delivering Exceptional Patient Experiences in the Medical Supply Industry

Welcome to blithequark

At blithequark, we are passionate about enriching lives through our mission of providing top-notch medical supplies and exceptional customer service. As a leading provider of medical equipment and supplies, we have been recognized as a Top Workplace for eight consecutive years, and we are committed to maintaining a culture of respect, integrity, compassion, and excellence. Our team members are the backbone of our organization, and we are dedicated to fostering an environment that values diversity, promotes growth, and rewards outstanding performance.

Job Overview

We are seeking a highly skilled and motivated Customer Service Representative – Call Center Product Specialist to join our team in Saint Paul, MN. As a Product Specialist, you will play a vital role in delivering world-class customer experiences via phone, email, chat, and online orders. Your expertise and knowledge will guide customers and referral sources through their orders, providing them with personalized support and ensuring that their needs are met in a fast-paced environment.

Key Responsibilities

• Guide customers and referral sources through their orders for products/services, providing exceptional support and ensuring seamless experiences
• Deliver world-class customer experiences via phone, email, chat, and online orders, responding to inquiries and resolving issues in a timely and professional manner
• Utilize product and insurance resources to provide knowledgeable answers to questions about products, services, pricing, and availability
• Advise customers on shipping and order status, ensuring that they are informed and up-to-date on their orders
• Collaborate with internal teams to resolve customer complaints and concerns, promoting a positive and supportive work environment

Requirements and Qualifications

To be successful in this role, you must possess a high school diploma or equivalent, with related experience in customer service preferred. Experience in the healthcare field, particularly in home medical equipment or supplies, wellness, and/or healthcare, is highly desirable. You should also have general computer knowledge and the ability to type 35 words per minute. Bi-lingual candidates are encouraged to apply, as language skills are a valuable asset in our diverse customer base.

Essential Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues and concerns
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease
• Unrelenting commitment to success, with a passion for delivering exceptional customer experiences and driving business results
• Ability to work collaboratively as part of a team, promoting a positive and supportive work environment

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative – Call Center Product Specialist, you will have access to comprehensive training programs, including in-person training and hybrid options. You will also have opportunities to develop your skills and knowledge, with a focus on career advancement and professional growth.

Work Environment and Company Culture

Our work environment is dynamic and supportive, with a focus on collaboration, innovation, and excellence. We value diversity and promote an inclusive culture, recognizing that our team members are our greatest asset. As a Top Workplace, we offer a range of benefits and perks, including health, dental, and vision insurance, 401K matching, incentive programs, and paid time off.

Compensation and Benefits

We offer a competitive hourly rate of $20 - $22 per hour, with opportunities for growth and advancement. Our benefits package includes:

• Health, dental, and vision insurance
• 401K matching and incentive programs
• Paid time off and paid holidays
• Long-term and short-term disability insurance
• Life insurance and volunteer pay
• Free parking and green initiatives

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative – Call Center Product Specialist at blithequark, you will be part of a dynamic team that is dedicated to enriching lives and making a positive impact in the medical supply industry. Join us today and take the first step towards a rewarding and challenging career!

Apply now and become part of our team at blithequark. We look forward to hearing from you!