Experienced Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction in the Health Insurance Industry at blithequark

Introduction to blithequark

At blithequark, we are passionate about making a positive impact in the lives of our customers. As a leader in the health insurance industry, we are committed to providing innovative solutions and exceptional customer service. Our mission is to simplify the process of finding and enrolling in health insurance, and we are dedicated to building a team of talented and motivated individuals who share our vision. If you are a customer-focused and results-driven professional looking for a new challenge, we encourage you to join our team as a Remote Customer Service Representative.

Job Overview

As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering an amazing customer experience and helping to unveil the mystery of finding and enrolling in health insurance. You will be responsible for handling inbound and outbound calls, managing customer accounts, and providing technical support. You will also be required to interpret and follow defined procedures and policies, and to use your creative problem-solving skills to resolve customer issues. If you are a self-motivated and success-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Handle inbound and outbound calls, including application data entry and online chat inquiries
• Interpret and follow defined procedures and policies
• Use creative problem-solving skills to resolve customer issues
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Essential Qualifications

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with mobile internet service providers and/or satellites
• NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Preferred Qualifications

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus

Skills and Competencies

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to extensive training and development opportunities, including paid training and certification programs. You will also have the opportunity to work with a talented and experienced team, and to contribute to the development of new and innovative solutions. If you are looking for a challenging and rewarding career with opportunities for advancement, we encourage you to join our team.

Work Environment and Company Culture

At blithequark, we are proud of our collaborative and supportive team environment. We believe in building each other up and infusing a motivating and positive work environment, despite working remotely. Our team is passionate about delivering exceptional customer service, and we are committed to making a positive impact in the lives of our customers. If you are looking for a company that values its employees and is dedicated to making a difference, we encourage you to join our team.

Compensation, Perks, and Benefits

As a Remote Customer Service Representative at blithequark, you will be eligible for a competitive hourly rate of $15.00 - $16.50 per hour, plus performance incentives. You will also be eligible for a range of benefits, including paid training, full-time/seasonal role, performance and attendance-based incentives, the convenience of working from home, collaborative and supportive team environment, 401K Match, Individual Coverage HRA (ICHRA), and paid time off (PTO).

Conclusion

If you are a customer-focused and results-driven professional looking for a new challenge, we encourage you to join our team as a Remote Customer Service Representative. At blithequark, we are committed to delivering exceptional customer service and making a positive impact in the lives of our customers. With opportunities for career growth and development, a collaborative and supportive team environment, and a range of benefits and perks, we believe that blithequark is the perfect place to build a rewarding and challenging career. Apply now to join our team and start making a difference in the lives of our customers.