Experienced Customer Service Supervisor for Remote Call Center Operations – Leading Team Excellence in Customer Satisfaction and Service Delivery

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through our dedicated team of customer service professionals. As a leader in the industry, we strive to create a work environment that fosters growth, innovation, and collaboration. Our Customer Service Fitness (CSF) department is at the forefront of our customer engagement strategy, and we are seeking an experienced Supervisor to join our team. This remote opportunity offers the chance to work from home and lead a team of customer service representatives in providing top-notch support to our valued customers.

Job Overview

As a Supervisor, Customer Service, CSF (Remote) at blithequark, you will play a vital role in ensuring the delivery of outstanding customer service, supervising a team of customer service representatives, and driving team performance to achieve departmental goals. Your expertise and leadership will be instrumental in resolving customer inquiries, addressing issues, and promoting a positive customer experience. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Supervise and monitor the performance of customer service representatives, providing coaching, counseling, and training to ensure exceptional customer service delivery.
• Prepare and deliver annual performance evaluations, conduct regular team meetings, and meet with staff members to review performance and provide feedback.
• Perform quality reviews on recorded calls, monitor calls on the ACD system, and ensure timely response to customer inquiries.
• Collaborate with management to achieve team and departmental goals, and participate in the development and implementation of policies and procedures.
• Research and resolve escalated customer issues, provide assistance to staff, and take calls requiring supervisor intervention.
• Maintain scheduling, timecards, and related reports, and ensure compliance with blithequark's policies and procedures.
• Work closely with other departments to resolve customer issues and promote a positive customer experience.

Essential Qualifications

• High school diploma required, with 2-4 years of progressive experience in customer service, preferably in a call center environment.
• Lead or supervisory experience in a call center setting, with a proven track record of driving team performance and delivering exceptional customer service.
• Knowledge of Microsoft Office (Word, Excel, Outlook) and experience with Workforce Management tools preferred.
• Healthcare or health insurance experience is an asset, but not required.

Preferred Qualifications

• Post-secondary education in a related field, such as business administration or communications.
• Experience with customer relationship management (CRM) software and other call center technologies.
• Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Call Center Manager (CCCM).

Core Competencies

• Demonstrated ability to interact positively with customers, staff, and other stakeholders, establishing and maintaining cooperative working relationships.
• Excellent customer service skills, with the ability to meet the needs and expectations of internal and external customers.
• Strong listening and interpersonal communication skills, with the ability to identify critical core competencies and develop effective solutions.
• Ability to effectively organize, prioritize, multi-task, and manage time in a fast-paced call center environment.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Ability to exercise strict confidentiality in all matters and maintain a high level of professionalism.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Supervisor, Customer Service, CSF (Remote), you will have access to training and development opportunities, including leadership development programs, customer service training, and industry-specific workshops. Our goal is to help you achieve your career aspirations and advance within the company.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values diversity, equity, and inclusion. We strive to create a work environment that is inclusive, respectful, and supportive of all employees. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals. We encourage open communication, collaboration, and feedback, and we recognize and reward outstanding performance and contributions.

Compensation and Benefits

blithequark offers a competitive salary range of $45,000 per year, depending on experience and qualifications. We also provide a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. As a remote worker, you will be provided with company-provided technology equipment and a designated work area to ensure your success in this role.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Supervisor, Customer Service, CSF (Remote) at blithequark, you will have the chance to lead a team of customer service representatives, drive team performance, and deliver exceptional customer service. Apply now and join our dynamic team of customer service professionals who are passionate about delivering outstanding customer experiences.

How to Apply

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. blithequark is an equal opportunity employer, and we welcome applications from diverse candidates.