Experienced Customer Service Advisor – Remote Full-Time Opportunity for Exceptional Problem-Solvers and Customer Advocates

Welcome to blithequark

At blithequark, we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. As a Customer Service Advisor, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Job Overview

We are seeking a highly skilled and compassionate Customer Service Advisor to join our team. As a Customer Service Advisor, you will support customers with their post-purchase needs, from tracking orders to checking order status and more. If you are passionate about providing exceptional service and helping customers feel heard, we want to hear from you! This is a remote, full-time opportunity with a competitive hourly rate of $17.31 per hour, plus performance-based bonuses.

Key Responsibilities

• Handle inbound calls from customers with inquiries about their recent purchases, providing timely and effective solutions to their concerns.
• Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs, ensuring a seamless and positive experience.
• Utilize your problem-solving skills to find quick solutions and resolve any issues, de-escalating frustrated customers with empathy and professionalism.
• Help customers with upselling or cross-selling when appropriate and necessary, promoting blithequark's products and services.
• Maintain accurate records of customer interactions, ensuring that all information is up-to-date and readily available.

Essential Qualifications

• A compassionate and patient individual with excellent communication and soft skills, able to effectively interact with customers and provide exceptional service.
• Strong problem-solving abilities and a knack for de-escalating upset customers, with a focus on finding solutions and resolving issues efficiently.
• Someone who thrives in a high-volume, fast-paced environment, with the ability to multitask and prioritize tasks effectively.
• Experience in customer service or call centers is a plus, but not required – training will be provided to ensure your success in this role.
• High School Diploma or GED, with a minimum of six months of experience in customer service.
• Ability to accurately type at least 30 WPM, with high-speed internet access and a secured workspace that meets blithequark's requirements.

Preferred Qualifications

• Familiarity with iOS and/or macOS, or comparable technology, is preferred, with a strong understanding of customer service software and systems.
• Previous experience in a remote work environment, with the ability to work independently and manage your time effectively.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive benefits package, including:

• Competitive hourly rate of $17.31 per hour, plus performance-based bonuses.
• Health benefits, including medical, dental, and vision coverage, starting day one.
• PTO, with the ability to accrue paid time off starting after 180 days.
• Remote work opportunities, with the flexibility to work from home in your secured workspace.
• Opportunities for career growth and development, with training and support to help you succeed in your role.

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion, and are committed to creating a workplace where everyone feels welcome and valued. Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on collaboration and teamwork. We believe in providing our employees with the tools and resources they need to succeed, and offer a range of programs and initiatives to support their well-being and career development.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including leadership development, mentorship, and career coaching. Our goal is to provide our employees with the skills and knowledge they need to succeed in their roles, and to support their long-term career goals.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.

Equal Employment Opportunity

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Applicants with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our online form. We are committed to providing equal employment opportunities to all applicants, and to ensuring that our hiring process is accessible and inclusive.

Conclusion

Thank you for considering this exciting opportunity to join blithequark as a Customer Service Advisor. We are confident that our team will provide you with the support and resources you need to succeed in this role, and we look forward to receiving your application. If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us.