Experienced Pre-Licensed Customer Service Representative – Remote Opportunity for Career Growth and Development in the Insurance Industry at blithequark

Introduction to blithequark

blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. If you are on the hunt for a career and not just another job, blithequark is the place for you! We want to invest in your future and provide you with the tools and resources you need to succeed.

Job Overview

As a Pre-Licensed Customer Service Representative at blithequark, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life and resolving complex consumer issues in a fast-paced environment. You will be responsible for using excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. Our goal is to provide exceptional customer service and support to our policyholders, and we are looking for talented and motivated individuals to join our team.

Key Responsibilities

As a Pre-Licensed Customer Service Representative, your key responsibilities will include:

• Resolving complex consumer issues and advising first-level representatives on high-level issues
• Assisting policyholders with billing questions and concerns
• Providing support to policyholders with any policy changes requested
• Supporting policyholders' needs by providing recommendations and adjusting as necessary
• Working in a collaborative and engaging environment to achieve team goals and objectives
• Utilizing excellent decision-making skills and innovation to resolve issues and respond to consumer concerns
• Adhering to company and departmental guidelines and procedures

Qualifications

We are looking for fearless people – people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• At least 6 months of customer service experience
• To be over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Preferred qualifications include:

• 6 months of Call Center experience
• Previous experience in the insurance industry
• Knowledge of insurance policies and procedures

Work from Home Requirements

To work from home as a Pre-Licensed Customer Service Representative, you will need to meet the following requirements:

• Internet Requirements:
  • Minimum subscribed download rate equal to or exceeds 25.0 Mbps
  • Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
• Clean and quiet workspace

Career Growth Opportunities

At blithequark, we are committed to providing our employees with the tools and resources they need to succeed and grow in their careers. As a Pre-Licensed Customer Service Representative, you will have the opportunity to:

• Develop your skills and knowledge in the insurance industry
• Advance to leadership positions or specialized roles
• Participate in training and development programs
• Work with a talented and motivated team of professionals

Learning and Development

blithequark offers a 5-day paid training program to help you prepare for the State Insurance Exam. You will receive paid training, study materials, and support to help you pass the exam and obtain your license. Our goal is to provide you with the knowledge and skills you need to succeed in your role and advance in your career.

Company Culture

At blithequark, we believe that our employees are our greatest asset, and we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our company culture is built on the values of inclusion, diversity, and respect, and we are committed to creating a culture where everyone feels welcome and valued.

Compensation and Benefits

As a Pre-Licensed Customer Service Representative at blithequark, you will receive a competitive salary and benefits package, including:

• Paid training
• Competitive wages
• Full benefits (Medical, Dental, Vision, 401k, and more)
• Paid time off
• Employee wellness and engagement programs

Conclusion

If you are a motivated and talented individual who is looking for a career and not just another job, we encourage you to apply for the Pre-Licensed Customer Service Representative role at blithequark. With our commitment to providing exceptional customer service, supporting our employees, and creating a culture of inclusion and diversity, we believe that we offer a unique and rewarding work environment. Don't miss out on this opportunity to join our team and start your career with blithequark today!