Experienced Bilingual Customer Service Representative (English / Spanish) – Remote Opportunity in El Paso, TX for Dynamic Customer Support and Enrollment Services

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional customer experiences through our innovative approach to customer service and support. As a leader in the industry, we are committed to fostering a culture of excellence, diversity, and inclusion. Our team is passionate about delivering top-notch services that exceed our customers' expectations, and we are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our growing team in El Paso, TX.

Job Overview

We are currently hiring a Bilingual Customer Service Representative (English / Spanish) to support our Health Texas project by providing customer care and enrollment services for health benefits via telephone, IVR, and web-based portals. This is a remote opportunity, and the successful candidate will be responsible for working from home, providing exceptional customer service, and resolving customer inquiries in a professional and efficient manner.

Schedule Details

Our call center operates from 7:15 am EST to 5:30 pm MST, Monday to Friday, and the successful candidate will be scheduled to work 8-hour shifts within these hours. We offer a flexible work environment, and our team is committed to supporting each other to ensure that our customers receive the best possible service.

Why Join blithequark?

At blithequark, we offer a comprehensive range of benefits, including:

• Work/Life Balance Support: We understand the importance of balancing work and personal life, and we offer flexible scheduling to support your needs.
• Competitive Compensation: We offer a competitive salary, quarterly bonuses based on performance, and a range of other benefits to support your financial well-being.
• Comprehensive Insurance Coverage: We offer a range of insurance plans, including medical, dental, vision, prescription, and life insurance, as well as discounts on auto, home, renter's, and pet insurance.
• Future Planning: We offer a 401K Retirement Savings plan and company matching to help you plan for your future.
• Paid Time Off Package: We offer a generous paid time off package, including PTO, holidays, and sick leave, as well as short- and long-term disability coverage.
• Holistic Wellness Support: We offer access to resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform: We recognize and appreciate outstanding employee contributions through our recognition platform.
• Tuition Reimbursement: We offer tuition reimbursement to support your ongoing education and development.
• Employee Perks and Discounts: We offer a range of exclusive benefits and discounts for our employees.
• blithequark Wellness Program and Resources: We offer access to a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: We offer training programs, workshops, and conferences to support your professional development and growth.

Essential Duties and Responsibilities

The successful candidate will be responsible for:

• Interacting with customers to provide information in response to inquiries about programs and services in a contact center.
• Responding to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.
• Recording customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken.
• Following standard operating procedures to ensure consistency and accuracy.
• Addressing customer inquiries and resolving problems to ensure that appropriate changes are made.
• Referring unresolved customer grievances to designated departments for further investigation.
• Communicating with supervisor regarding any potential needs or concerns.
• Performing data entry accurately.
• Performing other duties as assigned by management.

Minimum Requirements

The successful candidate will have:

• A high school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Fluency in English and Spanish.

Program Specific Requirements

The successful candidate will also have:

• A high school diploma or equivalent.
• 6 months of customer service experience preferred.
• Must reside within 70 miles of El Paso, TX (Must live in Texas).
• Fluent ability to read, write, and speak Spanish and English.

Home Office Requirements

The successful candidate will also have:

• Reliable, high-speed internet service.
• Minimum 20 Mbps download speeds.
• Must be a traditional, wired high-speed connection such as cable or fiber.
• Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible.
• Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed.
• Quiet and distraction-free workspace.
• blithequark will supply your computer equipment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. We offer a range of training programs, workshops, and conferences to help you develop your skills and advance your career. Our team is passionate about learning and development, and we encourage our employees to pursue their interests and passions.

Work Environment and Company Culture

Our work environment is dynamic, supportive, and inclusive. We value diversity and promote a culture of respect, empathy, and understanding. Our team is committed to working together to achieve our goals, and we recognize and appreciate the contributions of each and every employee.

Compensation, Perks, and Benefits

We offer a competitive salary, quarterly bonuses, and a range of other benefits to support your financial well-being. Our compensation package is designed to recognize and reward your hard work and dedication, and we offer a range of perks and benefits to support your overall well-being.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to supporting the growth and development of our employees, and we offer a range of benefits and opportunities to help you achieve your goals. Join our team today and become a part of a dynamic and supportive community that is dedicated to making a difference in the lives of our customers.