Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for Iowa Residents at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on delivering exceptional customer experiences through our dedicated team of customer service representatives. As a leading provider of mission-critical services and solutions, we strive to make a positive impact on the lives of millions of people. Our commitment to excellence, diversity, and inclusion has earned us a reputation as a top employer, and we're excited to invite talented individuals to join our team.

About the Role

We're seeking an experienced and compassionate Remote Call Center Customer Service Representative to join our Medicaid Member Support team in Iowa. As a key member of our team, you will serve as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibility will be to provide exceptional customer service, addressing the needs and concerns of our clients in a professional, empathetic, and timely manner.

Key Responsibilities:

• Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you'll need to possess a combination of skills, experience, and personal qualities that enable you to provide exceptional customer service. These include:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem-solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications:

• Previous experience in a customer-facing role, preferably in a call center environment
• Excellent typing and grammar skills
• Ability to navigate a computer and utilize software applications
• Ability to understand and apply policy and procedures
• Excellent customer service skills, with a strong focus on empathy and problem-solving
• Excellent phone etiquette skills and ability to communicate effectively with clients
• Reliable internet access and a dedicated workspace

What We Offer

At blithequark, we're committed to providing our employees with a positive, supportive work environment that fosters growth, development, and well-being. As a Remote Call Center Customer Service Representative, you can expect:

• Competitive hourly rate of $18.00 per hour
• Paid training program to ensure your success in the role
• Full-time schedule with a consistent Monday-Friday schedule
• Opportunities for career growth and advancement within the company
• Access to a range of benefits, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan
• Paid holidays and paid time off (PTO) or vacation and/or sick time
• A dynamic, inclusive work environment that values diversity and promotes employee well-being

Our Culture and Values

At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we're committed to fostering a culture that values and respects the unique perspectives and experiences of our employees. As a member of our team, you can expect to be part of a collaborative, dynamic environment that encourages open communication, creativity, and innovation.

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you and explore how you can contribute to our team's success.

Equal Employment Opportunity

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Applicants with Disabilities

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our online form. We're committed to providing equal access to employment opportunities for all applicants, and we look forward to receiving your application.