Experienced Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction in a Dynamic and Growing Environment at blithequark

Introduction to blithequark

At blithequark, we are passionate about making a difference in the lives of our customers. As a leading provider of innovative solutions, we are committed to delivering exceptional customer experiences that exceed expectations. Our mission is to simplify the process of finding and enrolling in health insurance, and we are dedicated to building a team of talented and motivated individuals who share our vision. If you are a customer-focused and results-driven professional looking for a challenging and rewarding role, we invite you to join our team as a Remote Customer Service Representative.

About the Role

As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering an amazing customer experience and helping to unveil the mystery of finding and enrolling in health insurance. You will be responsible for managing customer accounts, providing technical support, and resolving issues in a timely and professional manner. If you are a self-motivated and success-driven individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Deliver the highest level of customer service experience consistently through inbound and outbound calls, online chat inquiries, and application data entry
• Manage customer accounts and provide technical support to resolve issues and answer questions
• Interpret and follow defined procedures and policies to ensure compliance and consistency
• Demonstrate creative problem-solving skills and flexibility in adapting to changing projects and updates
• Utilize time and task management skills to prioritize tasks and manage multiple projects simultaneously
• Complete extensive self-study, training, and testing to develop knowledge and skills and achieve certifications
• Adhere to regulated guidelines for communications via all channels to ensure compliance and consistency

Essential Qualifications

• 18 years of age or older
• Complete background check and drug test within 3 days of hire
• Dedicated, private, and secure workspace with a personal device and functioning camera
• Committed to full attendance for paid 3-week training period
• Minimum internet speed of 35 mb/s with ethernet and cable/fiber broadband internet with a hard-wired ethernet connection
• Moderate to advanced computer skills and a high level of comfort learning new technology
• High level of professionalism and excellent verbal and written communication skills
• Comfortable working from home and self-motivated and success-driven

Preferred Qualifications

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center environment
• Familiarity with CRM systems and practices
• Spanish bilingual skills are a plus

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive compensation and benefits package that recognizes and rewards their contributions. As a Remote Customer Service Representative, you can expect:

• Paid training and a competitive hourly rate of $15.00 - $16.50 per hour
• Performance and attendance-based incentives, in addition to base pay
• The convenience of working from home and a collaborative and supportive team environment
• 401K match and individual coverage HRA (ICHRA)
• Paid time off (PTO) and opportunities for career growth and development

Our Culture and Values

At blithequark, we are passionate about building a culture that is driven by our values of innovation, customer focus, and teamwork. We believe in empowering our employees to take ownership of their work and to strive for excellence in everything they do. If you are a motivated and results-driven individual who shares our values and is looking for a challenging and rewarding role, we invite you to join our team.

How to Apply

If you are a customer-focused and results-driven professional looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Conclusion

At blithequark, we are committed to delivering exceptional customer experiences and making a difference in the lives of our customers. As a Remote Customer Service Representative, you will play a critical role in achieving our mission and driving customer satisfaction. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity and join our team of talented and dedicated professionals.