Experienced Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction in a Dynamic and Growth-Oriented Environment at blithequark

Introduction to blithequark and the Industry

At blithequark, we are passionate about making a positive impact in the lives of our customers. As a leader in the health insurance industry, we recognize the importance of providing exceptional customer service and support. Our mission is to simplify the process of finding and enrolling in health insurance, and we are committed to delivering an amazing customer experience. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to join our team as a Remote Customer Service Representative.

Job Overview

As a Remote Customer Service Representative at blithequark, you will play a critical role in delivering exceptional support and service to our customers. You will be responsible for handling inbound and outbound calls, managing customer accounts, and providing technical support. You will also be required to interpret and follow defined procedures and policies, and to use your creative problem-solving skills to resolve customer issues. If you are a self-motivated and success-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Handle inbound and outbound calls in a professional and courteous manner
• Interpret and follow defined procedures and policies
• Use creative problem-solving skills to resolve customer issues
• Provide application data entry and online chat support as assigned
• Adhere to regulated guidelines for communications via all channels
• Participate in extensive self-study, training, and testing to ensure eligibility to proceed through training and certifications

Essential Qualifications

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the training period
• Committed to full attendance for paid 3-week training period
• Minimum internet speed of 35 mb/s with ethernet
• Cable/fiber broadband internet with a hard-wired ethernet connection is required
• NOT compatible with mobile internet service providers and/or satellites
• NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Preferred Qualifications

• Previous experience in customer support or technical support role
• Previous experience with group and/or individual health insurance, or the Affordable Care Act
• Previous experience in a call center
• Familiarity with CRM systems and practices
• Spanish bilingual, a plus

What We Offer

At blithequark, we are committed to providing our employees with a supportive and collaborative work environment. We offer a range of benefits, including:

• Paid training
• Full-time, seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K match
• Individual coverage HRA (ICHRA)
• Paid time off (PTO)

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including:

• Extensive self-study, training, and testing to ensure eligibility to proceed through training and certifications
• Ongoing coaching and feedback to help you improve your skills and performance
• Opportunities for advancement and career growth within the company

Work Environment and Company Culture

At blithequark, we are passionate about creating a positive and supportive work environment. We believe in:

• Building a culture of trust, respect, and open communication
• Encouraging collaboration and teamwork
• Recognizing and rewarding outstanding performance and contributions
• Providing opportunities for growth and development

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $15.00 - $16.50 per hour, depending on experience. We also offer a range of benefits, including paid training, performance and attendance-based incentives, and the convenience of working from home.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to join our team as a Remote Customer Service Representative. At blithequark, we are committed to delivering exceptional customer service and support, and we are passionate about creating a positive and supportive work environment. Apply now to take the first step in your new career!