Experienced Customer Service Representatives for English Calls – Full-Time Remote Opportunity in El Paso, TX, with blithequark

Introduction to blithequark and the Industry

blithequark is a leading provider of customer service solutions, dedicated to delivering exceptional support to clients across various industries. As a trusted partner, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. The customer service industry is rapidly evolving, with a growing demand for skilled professionals who can provide top-notch support to clients. At blithequark, we recognize the importance of investing in our employees and providing them with the tools and resources needed to succeed in this dynamic field.

Job Overview

We are currently seeking experienced Customer Service Representatives to join our team in El Paso, TX. As a Customer Service Representative with blithequark, you will play a vital role in providing customer care and enrollment services for health benefits via telephone, IVR, and web-based portals. This is a full-time, hourly position that offers a fully remote working arrangement, allowing you to work from the comfort of your own home while enjoying a better work-life balance.

Schedule Details

Our call center is open from 7:15 am - 5:30 pm MST, Monday - Friday, and you will be scheduled for 8-hour shifts within these hours of operation. We understand the importance of flexibility and offer a range of scheduling options to accommodate your needs.

Key Responsibilities

As a Customer Service Representative with blithequark, your key responsibilities will include:

• Interacting with customers to provide information in response to inquiries about programs and services in a contact center
• Responding to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
• Recording customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
• Following standard operating procedures to ensure consistency and accuracy
• Addressing customer inquiries and resolving problems to ensure that appropriate changes are made
• Referring unresolved customer grievances to designated departments for further investigation
• Communicating with supervisor regarding any potential needs or concerns
• Navigating multiple computer systems and adding appropriate documentation to the systems while speaking with a customer
• Performing data entry accurately

Essential and Preferred Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or GED required
• 0-6 months of relevant professional experience required, or equivalent combination of education and experience
• Program-specific requirements include a high school diploma or equivalent and 6 months of customer service experience preferred
• Must reside within 70 miles of El Paso, TX (Must live in Texas)

Preferred qualifications include:

• Previous experience in a customer-facing role, preferably in a contact center environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Proficiency in multiple computer systems and software applications

Home Office Requirements

To work from home with blithequark, you will need to meet the following home office requirements:

• Reliable, high-speed internet service with minimum 20 Mbps download speeds
• A traditional, wired high-speed connection such as cable or fiber (services that connect via a cellular network or satellite are incompatible)
• A quiet and distraction-free workspace
• Ability to connect your computer directly to your modem or router via ethernet cable (Wi-Fi connections are not allowed)

blithequark will supply your computer equipment, and you will be responsible for maintaining a secure and reliable home office environment.

Skills and Competencies

To succeed as a Customer Service Representative with blithequark, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Proficiency in multiple computer systems and software applications
• Strong attention to detail and ability to accurately document customer interactions
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training programs, workshops, and conferences to help you develop your skills and advance your career. Our comprehensive training program will provide you with the knowledge and tools needed to succeed in this role, and our ongoing coaching and feedback will help you continue to grow and develop as a professional.

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of excellence, innovation, and customer satisfaction, and we are committed to creating a positive and inclusive work environment for all employees. Our company culture is built on the following core values:

• Respect and empathy for our customers and colleagues
• A commitment to excellence and continuous improvement
• A focus on innovation and creativity
• A dedication to diversity, equity, and inclusion

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• Quarterly bonuses based on performance
• Comprehensive insurance coverage, including medical, dental, vision, prescription, and partially funded HSA
• Life insurance benefits and discounts on auto, home, renter's, and pet insurance
• 401K Retirement Savings plan and company matching
• Paid Time Off Package, including PTO, holidays, and sick leave, along with short- and long-term disability coverage
• Holistic wellness support, including access to resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition platform to acknowledge and appreciate outstanding employee contributions
• Tuition reimbursement to invest in your ongoing education and development
• Employee perks and discounts, including exclusive benefits and discounts for employees

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Representative, you will play a vital role in providing top-notch support to our clients, and you will have the opportunity to grow and develop your career in a dynamic and supportive work environment. Don't miss out on this chance to join our team and take your career to the next level. Apply now to become a part of the blithequark family and start your journey to success!